Service Technician

Service Technician – Job Description

Department: Service

Reporting To: Service Manager / Floor In-charge

Location: Service Centre

Industry: Electric Vehicle (EV)

Job Summary

The Service Technician is responsible for diagnosing, repairing, maintaining, and servicing electric vehicles while ensuring quality, safety, and timely completion of all assigned jobs.

Key Responsibilities

- Perform vehicle diagnosis, inspection, servicing, and repairs as per company standards.

- Identify electrical, electronic, mechanical, and software-related issues in EVs.

- Carry out periodic maintenance and preventive service as per the recommended schedule.

- Diagnose and repair issues related to battery, motor, controller, wiring, sensors, charging systems, brakes, suspension, and other vehicle components.

- Follow proper troubleshooting procedures and use diagnostic tools/equipment effectively.

- Complete all assigned job cards within the committed turnaround time.

- Ensure proper PDI and final quality inspection before vehicle delivery.

- Follow all EV safety procedures, especially while handling high-voltage systems and battery components.

- Maintain cleanliness and proper handling of tools, equipment, and customer vehicles.

- Record accurate technical details, repair activities, parts replaced, and observations in the job card/DMS.

- Coordinate with the Service Advisor and Floor In-charge regarding vehicle status, additional repairs, and technical concerns.

- Report repeated or major technical issues to the Service Manager immediately.

- Support warranty-related diagnosis and repair as per company guidelines.

- Ensure replaced parts are properly tagged and handed over as per warranty/company procedures.

- Assist in road tests and vehicle performance checks when required.

- Maintain productivity and quality targets assigned by the Service Manager.

- Follow workshop discipline, attendance requirements, safety standards, and company policies.

Required Skills & Qualifications

- ITI / Diploma in Automobile, Mechanical, Electrical, Electronics, or a related field preferred.

- Experience in automobile/EV service is preferred.

- Good knowledge of vehicle electrical and mechanical systems.

- Basic knowledge of EV battery, motor, controller, and charging systems.

- Ability to diagnose problems and perform systematic troubleshooting.

- Good communication and teamwork skills.

- Ability to work under pressure and meet service turnaround times.

- Willingness to learn new EV technologies and company service procedures.

Performance Expectations

- Timely completion of assigned job cards.

- High first-time-right repair quality.

- Minimum repeat complaints and rework.

- Proper utilization and maintenance of tools and equipment.

- Accurate job-card and DMS updates.

- Compliance with EV safety and workshop procedures.

- Customer satisfaction and service quality.

Employment Type: Full-time

Department: Service

Reports To: Service Manager / Floor In-charge