Bala'S Associate

Telecaller

Bala'S Associate
Ernakulam
₹15,000 - ₹25,000 monthly*

Fixed

₹15,000 - ₹20,000

Average Incentives*

₹5,000

Earning Potential

₹25,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year
Basic EnglishBasic English

Job highlights

4 applicants

4 applicants

Job Description

Job Title: Telecaller - Debt Recovery Agent (DRA)

Department: Collections / Recovery

Industry: Banking & Financial Services

Employment Type: Full-Time

Job Summary - The Debt Recovery Agent is responsible for contacting customers with overdue loan/financial obligations, following up on pending payments, and achieving assigned recovery targets while maintaining professional customer communication and following applicable company and regulatory guidelines.

  • Follow up with customers for pending EMIs and outstanding dues.
  • Explain outstanding amounts, repayment options, and relevant payment information clearly.
  • Negotiate and obtain payment commitments from customers.
  • Conduct regular follow-ups until the payment commitment is fulfilled.
  • Handle customer queries and concerns professionally.
  • Update customer payment status, follow-up details, and collection remarks accurately.
  • Achieve assigned daily, monthly, and periodic recovery targets.
  • Coordinate with Team Leaders/Collection Managers regarding difficult or unresolved cases.
  • Follow company policies and applicable RBI/regulatory guidelines during recovery activities.

Contact :  Riyas - 9035629726 / Neenu - 9061423883

Job role

Work location
Work locationMetro Pillar, National Highway 544, Koonamthai Pathadipalam Residence Association Block A, Koonamthai, Edappally, Kochi, Ernakulam, Keralam 682024, India
Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryDebt Collections / Recovery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year
Education
Education10th or Below 10th
Skills
SkillsCollection-Debt Recovery, Skip tracing, Debt Collection, Debt Recovery, Loan Recovery, Personal Loans
English level
English levelBasic English
Gender
GenderAny gender

About company

Name
NameBala'S Associate
Address
AddressMetro Pillar, National Highway 544, Koonamthai Pathadipalam Residence Association Block A, Koonamthai, Edappally, Kochi, Ernakulam, Keralam 682024, India
Job posted by Bala'S Associate

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You can expect a minimum salary of 15,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed 10th or Below 10th degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kochi to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kochi at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 6 Oct 2026. For more details, download apna app and find Full Time jobs in Kochi . Through apna, you can find jobs in 64 cities across India. Join NOW!