Custommer Service Engineer

Bilkul. Neeche Radius Infotech Pvt. Ltd. ke liye Customer Service Engineer ka proper, professional aur hiring-ready JD hai, jisme PMS (Parking Management System) ko bhi properly include kiya gaya hai.

JOB DESCRIPTIONCustomer Service EngineerCompany: Radius Infotech Private Limited

Department: Service & Technical Support

Position: Customer Service Engineer

Job Type: Full-Time

Location: Ghaziabad / Indirapuram

Experience: 0–3 Years | Freshers Can Apply

Job OverviewRadius Infotech Private Limited is looking for a Customer Service Engineer to provide technical support, installation, maintenance, troubleshooting and customer service for Security & ELV Systems. The candidate will be responsible for handling customer complaints, site visits, system installation and maintenance, and ensuring timely resolution of technical issues.

• Key ResponsibilitiesAttend customer complaints and provide timely technical support.
• Perform installation, testing, configuration and maintenance of CCTV Surveillance Systems.
• Install, configure and troubleshoot Access Control Systems.
• Install and maintain Biometric Attendance & Access Control Systems.
• Handle installation, servicing and troubleshooting of Fire Alarm Systems.
• Install and troubleshoot Video Door Phone / Intercom Systems.
• Install, configure, maintain and troubleshoot Parking Management Systems (PMS).
• Handle parking management equipment such as:
• 
  
• Boom Barriers
• RFID Readers
• Parking Ticketing Systems
• Parking Sensors
• Vehicle Detection Systems
• Other related parking automation equipment.
• Perform electrical wiring, cabling and basic networking required for security and parking systems.
• Diagnose technical faults and provide effective on-site troubleshooting.
• Conduct preventive maintenance and regular system health checks.
• Visit customer sites for installation, service and maintenance requirements.
• Coordinate with customers regarding service calls, complaints and technical issues.
• Prepare service reports after installation/service visits.
• Maintain records of service calls, installations, maintenance and breakdowns.
• Coordinate with the internal technical and service team for timely issue resolution.
• Ensure all customer issues are resolved professionally and within the required timeline.
• Follow company safety procedures, installation standards and technical guidelines.
• Required QualificationITI / Diploma in Electrical, Electronics, IT or a related technical field.
• Basic knowledge of electrical wiring, networking and technical equipment.
• Knowledge of CCTV, Access Control, Biometric, Fire Alarm, PMS or other ELV systems will be an advantage.
• Freshers and experienced candidates can apply.
• Candidate should be comfortable with field work and customer site visits.
• Good communication and customer-handling skills.
• Strong troubleshooting and problem-solving ability.
• Willingness to travel to customer/project sites as required.
• Preferred Technical SkillsCCTV Installation & Troubleshooting
• Access Control Systems
• Biometric Systems
• Fire Alarm Systems
• Video Door Phone / Intercom
• Parking Management System (PMS)
• Boom Barrier & RFID Systems
• Basic IP Networking & Configuration
• Electrical Wiring & Cabling
• Preventive Maintenance
• Customer Handling & Technical Support
• Key CompetenciesTechnical Troubleshooting
• Customer Service
• Problem Solving
• Communication Skills
• Team Coordination
• Time Management
• Willingness to Learn
• Ability to Work Independently
• What We OfferCareer Growth Opportunities
• On-the-Job Technical Training
• Exposure to Security & ELV Technologies
• Professional Work Environment
• Learning & Development Opportunities
• Opportunity to work on Security & Parking Management Projects

Preferred CandidatesFreshers / Experienced | Immediate Joiners / Short Notice Candidates Preferred

Apply NowHR: Sushant Mittal

Company: Radius Infotech Private Limited

Contact: 9971290107

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