Sales Coordinator

About Licht Windows

At Licht Windows, we specialize in delivering premium-quality window solutions tailored to modern architectural and residential needs. We take pride in craftsmanship, precision, and reliable customer service. We are seeking an organized, proactive Sales Coordinator to serve as the vital bridge between our sales pipeline, customer inquiries, and production fulfillment.

Role Overview

The Sales Coordinator will support business growth by managing inbound customer inquiries, proactively engaging prospective leads, maintaining accurate sales tracking records, and liaising directly with our manufacturing/logistics teams to guarantee that every order is produced and delivered on time. This role works closely with and reports directly to the Director.

Key Responsibilities

• Lead Outreach & Pipeline Management: Conduct outbound calls to prospective leads, follow up consistently on open quotes, and maintain an updated customer database/CRM.
• Inbound Communication: Handle incoming phone calls, web inquiries, and customer requests professionally, ensuring inquiries are answered or routed promptly.
• Data Integrity & Documentation: Accurately record customer interactions, lead statuses, order specifications, and sales notes in the internal database.
• Order & Delivery Coordination: Liaise between the sales team, factory/fabrication floor, and delivery logistics to track order progress and ensure on-time production and delivery schedules.
• Executive Reporting: Provide regular updates, status reports, and sales pipeline metrics directly to the Director.
• Issue Resolution: Proactively flag potential delivery delays or inventory bottlenecks to management before they affect the client.

Qualifications & SkillsExperience: 0–3 years of experience in sales coordination, customer support, inside sales, or operational administration (experience in construction materials, fenestration, or manufacturing is a plus).

• Communication Skills: Excellent verbal and written communication skills with a clear, professional telephone manner.
• Organizational Abilities: Strong multitasking, scheduling, and pipeline-tracking skills with high attention to detail.
• Technical Proficiency: Comfortable working with CRM tools, Google Workspace / Microsoft Office (especially Sheets/Excel), and database management.
• Accountability: Self-motivated with a high sense of ownership over deadlines and delivery timelines.
• Compensation & BenefitsSalary: [15000-25000]
• Incentives: [Performance bonuses, project delivery incentives, etc.]
• Benefits: [Paid time off, health insurance, training programs, etc.]