Restaurant Manager

The Restaurant Manager is responsible for the overall operations, profitability, customer satisfaction, and team performance of Masale Goa Multicuisine Restaurant & Bar. The role requires strong leadership, operational excellence, financial management, staff development, and a passion for delivering exceptional hospitality. The Restaurant Manager is expected to uphold the brand standards of Masale Goa while ensuring smooth day-to-day operations and achieving business objectives.

Key Responsibilities

Restaurant Operations

• Manage and supervise all daily restaurant and bar operations.
• Ensure smooth coordination between kitchen, bar, service, housekeeping, and cashier teams.
• Maintain high standards of food quality, beverage service, cleanliness, and guest experience.
• Monitor restaurant ambience, lighting, music, temperature, and overall presentation.
• Ensure efficient table turnover while maintaining excellent service standards.
• Supervise opening and closing procedures of the restaurant.
• Ensure compliance with all company SOPs and operational standards.

Customer Experience

• Welcome and interact with guests to ensure an outstanding dining experience.
• Handle guest feedback and complaints promptly and professionally.
• Build relationships with regular customers and encourage repeat visits.
• Monitor online reviews and customer feedback to continuously improve service.
• Ensure every guest receives prompt, courteous, and personalized service.
• Maintain a guest-first culture across all departments.

Team Leadership & Human Resource Management

• Recruit, train, mentor, and develop restaurant staff.
• Conduct induction training for new employees.
• Prepare staff duty rosters and manage attendance.
• Evaluate employee performance and conduct regular appraisals.
• Motivate staff to achieve operational and sales targets.
• Maintain discipline, grooming, punctuality, and professional behaviour.
• Resolve staff grievances and encourage teamwork.

Sales & Business Development

• Drive restaurant sales and maximize profitability.
• Achieve monthly revenue and operational targets.
• Develop promotional campaigns, events, and seasonal offers.
• Coordinate with marketing teams for social media promotions and customer engagement.
• Increase average bill value through upselling and cross-selling strategies.
• Build relationships with corporate clients, local businesses, hotels, and event organizers.

Financial Management

• Monitor daily sales, expenses, and profitability.
• Control operational costs without compromising quality.
• Approve purchases and monitor vendor pricing.
• Review daily cash reports and sales summaries.
• Ensure accurate billing and cash handling procedures.
• Coordinate with accounts for financial reconciliation and reporting.
• Prepare daily, weekly, and monthly operational reports for management.

Inventory & Procurement

• Monitor inventory levels for food, beverages, liquor, packaging, cleaning materials, and operational supplies.
• Conduct regular stock audits.
• Minimize wastage, theft, spoilage, and inventory losses.
• Coordinate with suppliers for timely procurement.
• Ensure proper storage following FIFO and FEFO principles.
• Maintain inventory records and purchase documentation.

Food Safety, Hygiene & Compliance

• Ensure compliance with FSSAI, Goa Excise, Fire Safety, Labour Laws, and local municipal regulations.
• Maintain excellent hygiene standards throughout the restaurant.
• Ensure staff follow food safety procedures and personal hygiene practices.
• Conduct routine cleanliness and sanitation inspections.
• Ensure pest control and preventive maintenance schedules are followed.
• Maintain all statutory licenses and operational records.

Quality Control

• Regularly inspect food quality, presentation, and portion consistency.
• Monitor beverage quality and service standards.
• Ensure SOP compliance across all departments.
• Conduct regular operational audits and corrective actions.
• Maintain consistency with the Masale Goa brand standards.

Administration

• Prepare daily operational reports.
• Maintain attendance, leave, and payroll records.
• Monitor maintenance requirements and coordinate repairs.
• Manage vendor relationships and service contracts.
• Ensure all company assets are properly maintained.
• Maintain confidentiality of business information.

Qualifications

• Minimum 5 years of experience in restaurant operations, including at least 2 years as Restaurant Manager or Assistant Restaurant Manager.
• Experience in multi-cuisine restaurants and bar operations is highly preferred.
• Strong understanding of restaurant financials, cost control, and hospitality management.

Skills Required

• Leadership & Team Management
• Restaurant Operations Management
• Customer Relationship Management
• Financial Planning & Cost Control
• Inventory Management
• Staff Training & Development
• Conflict Resolution
• Sales & Marketing
• Excellent Communication Skills
• Problem Solving & Decision Making
• Time Management
• Computer & POS System Knowledge
• Report Preparation & Analysis
• Professional Grooming & Presentation

Key Performance Indicators (KPIs)

• Monthly revenue and profitability targets achieved.
• Food and beverage cost maintained within budget.
• Customer satisfaction ratings and positive online reviews.
• Increase in repeat customers and guest retention.
• Staff productivity, attendance, and retention.
• Inventory variance below 2%.
• Reduction in food wastage and operational losses.
• Compliance with hygiene, excise, labour, and statutory requirements.
• Timely submission of operational and financial reports.
• Successful execution of marketing campaigns and events.

Working Hours

• Rotational shifts, including weekends and public holidays.
• 9–10 hour duty with weekly off as per company policy.

Salary & Benefits

• Competitive salary based on experience.
• Service charge.
• Staff meals during duty.
• Uniform provided.
• Career growth opportunities within Masale Goa.

Expected Standards at Masale Goa

The Restaurant Manager must lead by example with integrity, professionalism, and a strong commitment to hospitality excellence. The Manager is expected to create a positive work culture, maintain exceptional operational standards, maximize revenue, protect company assets, ensure complete statutory compliance, develop high-performing teams, and deliver an unforgettable dining experience that reflects the quality, warmth, and reputation of Masale Goa Multicuisine Restaurant & Bar.