Business Development Executive (BDE)

Job Description: Business Development Executive (BDE)

Brand: HealthKo

Legal Entity: AHS Healthcare Private Limited

Department: Business Development & Healthcare Partner Operations

Job Type: Full-Time

Work Schedule: 24/7 Operational Support (Shift-Based / Rotational Availability)

About HealthKoHealthKo is a healthcare services platform operating under AHS Healthcare Private Limited, focused on building a connected healthcare ecosystem by bringing healthcare professionals and customers together through technology-enabled healthcare solutions.

We aim to simplify healthcare accessibility while empowering doctors, healthcare professionals, diagnostic service providers, and other healthcare partners with seamless operational support.

Position OverviewWe are looking for an exceptionally talented, proactive, and result-oriented Business Development Executive with strong knowledge of the healthcare ecosystem.

The candidate will be responsible for onboarding healthcare professionals, building and maintaining strong relationships with doctors and healthcare service providers, managing partner operations, resolving operational issues, handling payment-related concerns, and ensuring excellent customer and partner experiences.

This is not just a conventional sales position. It requires someone who can take ownership of the entire healthcare partner experience, from onboarding and activation to daily operational support, relationship management, and business growth.

The candidate must be comfortable working in a fast-paced healthcare environment where timely support and issue resolution are critical.

• Key Responsibilities1. Healthcare Professional OnboardingIdentify, approach, and onboard doctors, healthcare professionals, clinics, diagnostic centres, and other healthcare service providers.
• Develop and maintain strong professional relationships with healthcare partners.
• Explain HealthKo's platform, services, business model, and partnership opportunities.
• Assist healthcare professionals throughout the registration, verification, documentation, and onboarding process.
• Ensure successful partner activation and engagement.
• 2. Healthcare Partner Relationship ManagementAct as the primary point of contact for onboarded healthcare professionals.
• Maintain strong, long-term relationships with doctors and healthcare service providers.
• Understand partner requirements and provide timely solutions.
• Regularly communicate with healthcare partners to ensure smooth operations.
• Build trust and ensure a high level of partner satisfaction.
• 3. 24/7 Partner Support & Issue ResolutionProvide prompt support to healthcare professionals whenever required.
• Handle partner queries related to platform operations, service execution, appointment management, customer coordination, and technical issues.
• Resolve urgent partner concerns without unnecessary delays.
• Take ownership of critical issues, coordinate with the relevant internal teams, and ensure timely resolution.
• Be available for emergency operational escalations, including late-night support when required.

Important: Healthcare operations do not always follow conventional office hours. A doctor or healthcare professional may require assistance at 2 AM, 5 AM, or during weekends. The candidate must understand the importance of timely support and be willing to work in a 24/7 shift-based operational environment.

• 4. Payment & Financial Support ManagementHandle healthcare partner queries related to payments, earnings, settlements, and pending transactions.
• Coordinate with the finance and accounts teams to resolve payment-related concerns.
• Monitor payment-related complaints and ensure timely follow-up.
• Maintain transparency and clear communication regarding partner payments.
• Ensure that healthcare professionals receive proper assistance with payment-related issues.
• 5. Customer Support & Service CoordinationCommunicate with customers and understand their healthcare service requirements.
• Resolve customer complaints, queries, and service-related concerns.
• Coordinate with doctors and healthcare professionals to ensure smooth service delivery.
• Handle service delays, cancellations, appointment-related issues, and other operational concerns.
• Ensure a positive customer experience throughout the service journey.
• 6. Business Development & SalesIdentify new business opportunities within the healthcare ecosystem.
• Develop relationships with doctors, clinics, hospitals, diagnostic centres, laboratories, and other healthcare service providers.
• Generate leads and convert prospective healthcare professionals into active partners.
• Achieve assigned onboarding, activation, revenue, and business development targets.
• Explore strategic partnerships to expand HealthKo's presence in the healthcare market.
• 7. Internal Coordination & ReportingCoordinate with operations, technology, finance, and customer support teams.
• Report recurring partner issues and suggest improvements.
• Maintain accurate records of partner onboarding, communications, complaints, and resolutions.
• Share regular business development and operational performance reports with management.
• Required Skills & QualificationsStrong understanding of the healthcare ecosystem and healthcare service industry.
• Previous experience in healthcare business development, hospital operations, healthcare sales, or healthcare partner management is highly preferred.
• Existing professional relationships with doctors, clinics, hospitals, diagnostic centres, or healthcare professionals will be an added advantage.
• Excellent verbal and written communication skills.
• Strong negotiation, relationship-building, and sales capabilities.
• Ability to handle difficult situations and resolve issues under pressure.
• Strong ownership, accountability, and problem-solving mindset.
• Good understanding of customer relationship management and partner support operations.
• Basic knowledge of CRM software, mobile applications, and digital healthcare platforms.

Ideal Candidate ProfileWe are not looking for someone who simply makes calls and completes sales targets.

We are looking for an extraordinary professional who:

• Understands how the healthcare industry actually works.
• Can confidently communicate with doctors and senior healthcare professionals.
• Knows how to build trust and maintain long-term professional relationships.
• Takes complete ownership of partner problems instead of passing responsibility to others.
• Understands the urgency of healthcare operations.
• Can handle partner escalations, payment concerns, operational challenges, and customer complaints.
• Has a strong business development mindset and can generate measurable business growth.
• Is proactive, dependable, solution-oriented, and available for rotational 24/7 operational responsibilities.

Performance Expectations (KPIs)The candidate will be evaluated on:

1. Number of healthcare professionals successfully onboarded.
2. Number of active healthcare partners maintained.
3. Partner satisfaction and retention.
4. Speed of partner issue resolution.
5. Payment-related complaint resolution.
6. Customer satisfaction and complaint management.
7. Sales performance and business development targets.
8. Partner engagement and revenue growth.
9. Overall operational ownership and accountability.

• Why Join HealthKo?Opportunity to build and grow a technology-enabled healthcare ecosystem.
• Work directly with doctors and healthcare industry professionals.
• Take ownership of business development and partner operations.
• Be part of a growing healthcare technology company.
• Opportunity for professional growth and leadership responsibilities.

Our Expectation:

At HealthKo, we believe that healthcare professionals are the backbone of our ecosystem. Their problems are our responsibility, and their satisfaction is our priority.

We are looking for someone who does not just manage partners but builds relationships, solves problems, creates business opportunities, and takes ownership of delivering an exceptional healthcare experience.

If you have the healthcare industry knowledge, business development capabilities, relationship-building skills, and commitment to deliver outstanding support, we would love to have you on our team.