Groupdesk Executive

Job Description – Groupdesk Executive

Company: FixDepartures

Department: Group Desk / Group Reservations

Position: Groupdesk Executive

Location: Gurgaon

Employment Type: Full-Time

Reporting To: Group Desk Manager / Operations Manager

About the Role

We are looking for a proactive and detail-oriented Groupdesk Executive to manage airline group booking enquiries received from travel agents and B2B partners.

The candidate will be responsible for coordinating with travel agents, obtaining competitive group fares from airlines, preparing quotations, following up on enquiries, and ensuring smooth execution of group bookings from enquiry to ticketing and post-booking support.

Key Responsibilities

* Handle group booking enquiries received through email, WhatsApp, phone calls and other company platforms.

* Understand travel requirements including:

  * Number of passengers

  * Origin and destination

  * Travel dates

  * Preferred airlines

  * Cabin class

  * Passenger type and other special requirements

* Coordinate with airlines and airline representatives for group fares, availability and booking conditions.

* Prepare and send competitive quotations to travel agents within the required turnaround time.

* Follow up regularly with agents on pending quotations and convert enquiries into confirmed bookings.

* Negotiate with airlines wherever possible to obtain the best available group fare and conditions.

* Create and maintain group booking records accurately.

* Monitor booking deadlines, payment deadlines, name-list deadlines and ticketing time limits.

* Coordinate with the ticketing/accounts/operations team for payment collection and ticket issuance.

* Handle booking amendments, cancellations, name corrections and other group-related requirements as per airline rules.

* Maintain proper communication and documentation for every group booking.

* Build and maintain strong relationships with travel agents and B2B clients.

* Ensure quick response times and professional communication with all clients.

* Track pending, confirmed, cancelled and lost group enquiries.

* Update the CRM/system regularly with enquiry status, follow-ups, quotations and booking details.

* Escalate complex airline or operational issues to the Group Desk Manager when required.

* Ensure all bookings and communications comply with company and airline policies.

Key Performance Indicators (KPIs)

* Number of group enquiries handled

* Enquiry response time

* Quotation turnaround time

* Group booking conversion rate

* Revenue and gross margin generated

* Number of repeat travel-agent clients

* Follow-up efficiency

* Accuracy of bookings and documentation

* Number of confirmed groups handled

* Customer/agent satisfaction

Required Skills

* Excellent communication skills in English, both written and verbal.

* Strong follow-up and negotiation skills.

* Good knowledge of airline group bookings and fare structures.

* Ability to work under pressure and meet strict deadlines.

* Strong attention to detail.

* Good numerical and analytical skills.

* Ability to manage multiple enquiries simultaneously.

* Good knowledge of MS Excel, email and WhatsApp Business.

* CRM experience will be an advantage.

* Strong customer-service and relationship-management skills.

Preferred Experience

* 1–4 years of experience in airline reservations, group desk, travel agency, airline consolidation, ticketing or B2B travel.

* Experience dealing with airline group bookings and travel agents will be preferred.

* Knowledge of GDS systems such as Amadeus, Sabre or Galileo will be an advantage.

Ideal Candidate

The ideal candidate should be fast, commercially minded, highly organised and excellent at follow-ups. They should be comfortable handling multiple group enquiries at the same time and have the ability to convert quotations into confirmed business while maintaining strong relationships with travel agents.

Salary: Competitive, based on experience and performance.

Joining: Immediate joiners / short notice candidates preferred.