Property Manager

1. Job Overview

We are seeking a responsible, organized, and guest-focused Property Manager to oversee daily operations for an Airbnb property with 8 guest rooms. Responsibilities include managing check-ins and check-outs, bookings, housekeeping, maintenance, guest communication, ratings and reviews, supplies, compliance, and revenue performance.

The ideal candidate has strong communication, organization, problem-solving, and multitasking skills, with a commitment to delivering an excellent guest experience.

2. Key Responsibilities

A. Property Operations and Guest Experience

- Oversee daily operations of all 8 guest rooms and common areas, ensuring they are clean, organized, secure, and guest-ready.

- Manage room allocation, check-ins, check-outs, key handovers, guest instructions, special requests, and property rules.

- Conduct daily inspections and maintain adequate toiletries, linens, towels, cleaning supplies, and other guest essentials.

- Respond promptly and professionally to guest inquiries, requests, complaints, and service issues before, during, and after stays.

- Monitor guest ratings, reviews, feedback, and recurring issues across Airbnb and approved booking platforms.

- Encourage honest reviews in compliance with platform policies and respond promptly and professionally to all reviews, including negative reviews.

- Implement service improvements to maintain or improve ratings and escalate serious complaints, safety incidents, refund requests, or review disputes to the owner.

B. Bookings and Revenue Management

- Manage reservations, availability, rates, calendars, cancellations, and guest information across Airbnb and approved booking platforms.

- Maintain accurate listings, room descriptions, amenities, photographs, ratings, and guest-facing information.

- Monitor occupancy, booking trends, cancellations, reviews, ratings, demand, seasonality, local events, and competitor rates.

- Recommend pricing adjustments to maximize occupancy and revenue, minimize avoidable vacant nights, and prevent double bookings.

C. Housekeeping and Staff Coordination

- Supervise housekeeping staff and ensure rooms and common areas are cleaned and ready on schedule.

- Establish and enforce cleaning checklists and standards for bedrooms, bathrooms, kitchens, and common areas.

- Monitor staff attendance, quality, and productivity; arrange additional staffing when required.

- Coordinate linen washing, replacement, and inventory.

D. Maintenance, Safety, and Security

- Inspect and maintain rooms, bathrooms, electrical fixtures, plumbing, air conditioning, Wi-Fi, appliances, locks, fire-safety equipment, first-aid supplies, and other facilities.

- Identify and report issues before they affect guests and coordinate repairs with qualified vendors.

- Track maintenance expenses, obtain approval for major repairs, and maintain inventories of furniture, appliances, equipment, and other assets.

- Monitor access, report suspicious activity, enforce occupancy, noise, smoking, and other property rules, and immediately report accidents, damages, missing items, and security incidents.

E. Financial, Administrative, and Compliance Management

- Maintain accurate daily records of bookings, occupancy, revenue, expenses, refunds, ratings, reviews, complaints, cash collections, and payments.

- Monitor housekeeping, laundry, maintenance, utilities, and supply costs; maintain invoices, receipts, vendor records, and expense reports.

- Avoid unauthorized spending and obtain approval for expenses above the agreed limit.

- Comply with applicable accommodation, guest-registration, tax, fire-safety, privacy, and other regulatory requirements.

- Submit daily operational updates and monthly performance reports to the owner covering occupancy, revenue, guest satisfaction, rating and review trends, recurring issues, expenses, and corrective actions.

3. Key Performance Indicators (KPIs)

The manager will be evaluated on:

- Occupancy Rate: Percentage of available room nights sold.

- Revenue Performance: Monthly room revenue against the agreed target.

- Guest Satisfaction: Average rating, review quality, complaint frequency, and resolution effectiveness.

- Rating and Review Management: Overall rating, response timeliness, review volume and sentiment, recurring themes, and implemented improvements.

- Room Readiness: Rooms cleaned and ready before scheduled check-in.

- Response Time: Timely responses to guest inquiries and requests.

- Maintenance: Timely reporting and resolution of property issues.

- Cost Control: Operating expenses within the approved budget.

- Booking Accuracy: Minimal avoidable cancellations, calendar errors, and double bookings.

- Reporting: Accurate and timely daily and monthly reports.

Targets will reflect the property’s location, room rates, seasonality, staffing, current performance, and rating history.

4. Qualifications and Experience

- Experience in hotel operations, Airbnb management, hospitality, or property management preferred.

- Experience with guest bookings, online reservation platforms, ratings, and reviews advantageous.

- Strong communication, customer service, organizational, leadership, and problem-solving skills.

- Basic computer skills, including spreadsheets, email, and booking management systems.

- Ability to independently manage staff, vendors, guest requests, reviews, ratings, and operational issues.

- Basic knowledge of budgeting, expense tracking, and inventory management.

- Willingness to handle urgent guest or property issues under agreed working-hour and escalation arrangements.

5. Working Arrangements

- Full-time, on-site role with flexible hours based on guest arrivals, departures, and operational needs.

- Availability for urgent issues outside regular hours according to an agreed duty schedule.

- Daily coordination with the owner, housekeeping staff, and maintenance teams.

- Weekly review of bookings, property condition, expenses, guest feedback, ratings, and review trends.

6. Reporting Structure and Authority

The Property Manager reports directly to the property owner or designated management representative.

The manager may independently handle routine guest communication, room allocation, housekeeping schedules, minor operational issues, and routine review responses within approved policies and budgets.

Owner approval is required for major repairs, significant refunds or compensation, exceptional discounts, hiring decisions, responses to serious disputes or potentially damaging review issues, and expenses above the authorized limit.

7. Expected Outcome

The successful candidate will keep all 8 rooms consistently guest-ready, manage bookings efficiently, control operating costs, maintain the property, actively manage ratings and reviews, comply with applicable requirements, and deliver a reliable, high-quality hospitality experience while achieving occupancy and revenue goals.