Kpmg India Services Llp

Associate Director

Kpmg India Services Llp
Gurgaon/Gurugram
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 12 yearsMin. 12 years

Job Description

Associate Director

The CH Operations team supports business leadership across stakeholder management, financial planning, key initiatives, performance tracking, and compliance to ensure effective day-to-day operations. We are seeking a senior operations lead to strengthen execution, governance, and scalability. As complexity and interaction volumes increase, this role will act as a senior execution and integration layer, owning day-to-day operational delivery and controls, while enabling greater focus on strategic priorities and forward-looking initiatives.

 

Roles & responsibilities

 

Operational Execution & Governance:

•Own end-to-end execution across core CH Operations processes (e.g., KPI insights, timesheets, HRMS operations, headcount, compliance, utilization and operational reporting)
•Ensure data accuracy across HRMS, resource tagging and related billing inputs through clear ownership, oversight and escalation
•Institutionalize execution discipline through standardization, automation and reduced manual dependency

 

Performance Management & Insights:

•Drive performance management through structured KPIs, dashboards and leadership-ready insights
•Leverage data, automation and GenAI-enabled approaches to improve efficiency, accuracy and turnaround time
•Identify trends, risks and improvement opportunities across operational processes

 

Stakeholder & Integration Management:

•Act as a senior coordination point for complex, high-volume stakeholder interactions and cross-team dependencies
•Structure ambiguous asks, drive prioritization and ensure timely, outcome-focused closure
•Serve as an integration layer across operational teams, leadership forums and cross-functional partners

 

Quality, Risk & Control:

•Provide day-to-day guidance and a strong quality and control layer to minimize rework, errors and compliance risk
•Strengthen governance routines and proactively flag execution risks arising from scale or complexity

Skills and Experience

•Experience in operations, business operations, business management, governance, or enterprise support roles
•Demonstrated end-to-end ownership across operational processes, performance reporting and business controls
•Proven ability to manage scale, complexity and change while maintaining execution discipline
•Strong written and verbal communication skills for senior-leadership engagement
 
 

Preferred technical & functional skills

•Strong understanding of operations execution, governance and enterprise process design in complex environments
•Ability to translate business requirements into scalable execution models, controls and routines
•Experience across headcount, utilization, performance metrics, dashboards and insight generation
•Working knowledge of automation, workflow optimization and GenAI-enabled efficiency use cases within operations
•Comfort working across financial, people, compliance and operational data
•Advanced proficiency in MS Excel, PowerPoint and Word; exposure to Power BI / Power Automate or similar tools is an advantage
 

Key behavioral attributes/requirements

•Strong execution ownership mindset with comfort operating in ambiguity and scale
•Ability to balance strategic context with hands-on operational depth and end-to-end ownership
•High stakeholder maturity with the ability to manage complex, high-volume interactions
•Structured, outcome-driven problem solver with strong judgement
•Ability to guide and influence across teams without formal authority
•High standards of integrity, discretion and accountability
 
 

This role is for you if you have  the below

Educational qualifications

•Postgraduate

Work experience

•The candidate must have c.12-15 years of relevant experience in a similar role

Experience Level

Mid Level

Job role

Work location
Work locationGurgaon, Haryana, India
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryOther Program / Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 12 years

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

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