Policy Specialist

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in operational workflows or a customer-facing role.

Preferred qualifications:

• Experience in managing complex multi-stakeholder engagements.
  
• Experience in process and workflow design and data driven decision making.
• Deep understanding of troubleshooting and customer support.
  
• Knowledge of Google Ads and advertising solutions.
• Ability to conduct analytics, develop dashboards, and make data-driven decisions.
• Excellent investigative and structured problem-solving skills, along with strategic thinking focused on solving business issues.

About the job

In this role, you will deliver quality, scale, and efficiency to how Google commercializes its ad products. You will be the liaison between Product and gTech services where needed, and will be responsible for ensuring that Product launches and customer-facing migrations are seamlessly executed.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Influence product/platform improvements to positively impact the Customer experience; Trust and Safety, APAS and Ads Platform teams to improve Policy Enforcement accuracy.
• Identify opportunities for Policy simplification and improve external policy communications by working with Trust and Safety.
  
• Identify model improvement opportunities for increased accuracy and precision by working with APaS.
  
• Lead the partnership with gTech and gTech Ads Leadership to set and manage expectations in alignment with their goals, and ensure Policy plans are future-ready based on those goals.
  
• Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes. Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction.