Team Member - Customer Services

Team Member - Customer Services

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Logistics: Over the past few years, we have evolved from a basic logistics company to a comprehensive logistics services provider. We are the largest logistics organization for the past two decades, offering a diverse range of services including transportation, warehousing, supply chain management, and end-to-end logistics solutions.

Job Purpose: Team Member - Sales and Marketing supports the pursuit of global business opportunities, engaging in sales and marketing efforts, collaborating with stakeholders, and meeting sales targets to fuel the company's revenue growth.

Key Responsibilities

• Manage end-to-end customer bookings and service requests.
• Act as the primary point of contact for key customer accounts.
• Coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery.
• Track booking execution and provide regular status updates to customers.
• Prepare and share Daily Status Reports (DSRs) and customer-specific MIS reports.
• Monitor, escalate, and resolve customer complaints within defined timelines.
• Maintain customer performance data and support periodic reviews.
• Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
• Build strong customer relationships and ensure a high level of service excellence.

Key Skills

• Customer Relationship Management
• Key Account Management
• Logistics & Supply Chain Operations
• Complaint Resolution
• Stakeholder Management
• MIS & Reporting
• Communication & Coordination Skills
• Customer Satisfaction Management

 

Qualification

• Graduate in any discipline.
• MBA/PGDM preferred.

Experience

• 3-6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations