Team Member - Customer Services
adani capital pvt ltd
Work from Office
Full Time
Min. 3 yearsJob Description
Team Member - Customer Services
Responsibilities
Key Responsibilities- Manage end-to-end customer bookings and service requests.
- Act as the primary point of contact for key customer accounts.
- Coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery.
- Track booking execution and provide regular status updates to customers.
- Prepare and share Daily Status Reports (DSRs) and customer-specific MIS reports.
- Monitor, escalate, and resolve customer complaints within defined timelines.
- Maintain customer performance data and support periodic reviews.
- Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
- Build strong customer relationships and ensure a high level of service excellence.
- Customer Relationship Management
- Key Account Management
- Logistics & Supply Chain Operations
- Complaint Resolution
- Stakeholder Management
- MIS & Reporting
- Communication & Coordination Skills
- Customer Satisfaction Management
Qualifications
Qualification- Graduate in any discipline.
- MBA/PGDM preferred.
- 3-6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 3 to 6 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
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