Sky Service Distribution - Team Leader_Sky Channel-Contact Centre Inbound_Karnataka
Kotak Securities Limited
Work from Office
Full Time
Min. 1 yearJob Description
Sky Service Distribution - Team Leader_Sky Channel-Contact Centre Inbound_Karnataka
- Responsible for leading the inbound contact centre team for Sky Service Distribution. - Oversee daily operations ensuring efficient handling of customer queries and service requests. - Manage team performance, motivate members, and ensure adherence to quality standards. - Coordinate with different stakeholders to maintain smooth service delivery. - Handle escalations and provide solutions to complex customer issues. - Ensure compliance with company policies and customer service protocols. - Drive team towards achieving service level agreements and key performance indicators. - Facilitate training and development initiatives for team members to enhance skills and productivity.Job role
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hosur to get hired quickly.
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