Collection Team Leader

A Collections Team Leader is responsible for managing both tele-calling collection advisors and field collection executives, ensuring that the team achieves monthly recovery targets, maintains cash flow, and follows company collection policies.Collections Team Leader – Job ResponsibilitiesManage day-to-day operations of tele-calling collection executives and field collection executives.Supervise inbound and outbound collection calls and field visits.Allocate delinquent accounts to callers and field executives.Monitor daily, weekly, and monthly collection targets.Track team performance, recovery rates, and productivity.Handle escalated customer cases and high-value overdue accounts.Coordinate with field executives for customer visits and payment follow-ups.Ensure timely recovery of overdue payments and minimize collection losses.Prepare daily collection MIS and performance reports for management.Train, motivate, and guide team members to achieve collection targets.Coordinate with senior management to improve collection strategies.Proposed Salary StructureComponentSalaryFixed Salary₹25,000–₹30,000Petrol Allowance₹3,000Monthly IncentivesUp to ₹60,000Total Earning Potential₹88,000–₹93,000Up to ₹93,000 monthly earning potentialRecommended Job TitleCollections Team Leader – Telecalling & Field OperationsThe role should clearly cover both calling agents and field collection executives, rather than being restricted to tele-calling collections.Suggested profile summary:A dynamic Collections Team Leader capable of managing both tele-calling and field collection teams, driving recovery performance, monitoring team productivity, handling escalations, and achieving monthly collection targets through effective team management and collection strategies.