Customer Care Executive
TATWA TECHNOLOGIES LTDFixed
₹16,000 - ₹17,000
Earning Potential
₹17,000
Fixed
₹16,000 - ₹17,000
Earning Potential
₹17,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 14 Sep 2026 - 28 Sep 2026 | Time: 10.00 am - 04.00 pm...
Fast HR reply
HR responded to 80% candidates in last 1 days
5 applicants
Benefits include: Overtime Pay, Annual Bonus, PF
Job Description
- Key ResponsibilitiesCustomer SupportHandle inbound customer calls professionally and efficiently.
- Deliver exceptional customer service while maintaining a customer-first approach.
- Understand customer concerns, identify their needs, and provide appropriate solutions.
- Demonstrate empathy, patience, and active listening during customer interactions.
- Resolve customer issues effectively and escalate complex cases whenever required.
- Manage difficult conversations with confidence using strong conflict resolution and de-escalation skills.
- Maintain accurate records of customer interactions and follow organizational processes.
- Adhere to assigned work schedules and maintain regular attendance.
- Be flexible to work on weekends, holidays, and overtime based on business requirements.
- Problem-Solving & Operational SkillsAnalyze customer concerns logically and provide timely resolutions.
- Prioritize tasks effectively to meet service level expectations.
- Make sound decisions while handling customer queries.
- Remain calm and composed in high-pressure or escalated situations.
- Demonstrate self-discipline, accountability, and ownership of assigned responsibilities.
- Maintain accuracy, attention to detail, and strong organizational skills.
- Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.
- Required SkillsExcellent verbal communication
- Customer Service Orientation
- Active Listening
- Problem-Solving
- Conflict Resolution
- Time Management
- Multitasking
- Attention to Detail
- Adaptability
- Team Collaboration
- Preferred Candidate ProfileCustomer-focused with a positive attitude.
- Strong interpersonal and relationship-building skills.
- Quick learner with the ability to adapt to changing business requirements.
- Comfortable working in a fast-paced, target-driven environment.
- Willingness to work in rotational shifts and relocate to Hyderabad if required.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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Bpo Convergence Private LimitedWork from OfficeFull TimeAny experienceGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 16,000 INR and can go up to 17,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hyderabad at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
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