Debt Recovery Agent

Debt Recovery Agent – Job Description (JD)A Debt Recovery Agent is responsible for contacting customers who have overdue payments, following up on outstanding dues, and helping the company recover pending amounts professionally.

• 1. Key Job ResponsibilitiesContact customers regarding overdue payments through calls, emails and messages.
• Follow up on outstanding debts and payment commitments.
• Explain pending dues, payment terms and repayment options.
• Negotiate payment plans with customers.
• Maintain accurate records of customer interactions and payment status.
• Achieve daily, weekly and monthly collection targets.
• Resolve customer queries and payment-related disputes.
• Coordinate with internal teams regarding overdue accounts.
• Follow company policies and legal guidelines during recovery.

1. 2. Most Important Skills RequiredCommunication Skills – Ability to communicate clearly and professionally.
2. Negotiation Skills – Convince customers to make payments and agree on repayment plans.
3. Convincing Skills – Persuade customers to clear outstanding dues.
4. Customer Handling – Handle difficult or upset customers patiently.
5. Problem-Solving Skills – Understand payment issues and find suitable solutions.
6. Follow-up Skills – Consistently follow up with customers.
7. Target-Oriented – Achieve collection and recovery targets.
8. Time Management – Manage multiple customer accounts efficiently.
9. Active Listening – Understand customer concerns and respond appropriately.
10. Basic Computer Knowledge – MS Excel, CRM tools and data entry.

• 3. Additional SkillsPayment collection and debt recovery.
• Outstanding account management.
• Customer relationship management.
• Call handling and email communication.
• Documentation and reporting.
• Patience and emotional control.
• Professional telephone etiquette.

4. Key Skills for ResumeYou can use these keywords in your resume:

• Debt Recovery
• Payment Collection
• Negotiation
• Customer Relationship Management (CRM)
• Outstanding Dues Follow-up
• Customer Handling
• Communication Skills
• Problem Solving
• Target Achievement
• MS Excel
• Account Management
• Call Management