Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_Hyderabad
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_Hyderabad
- Manage customer assistance specifically for personal loan hardship cases. - Handle queries and provide support to customers facing financial difficulties. - Coordinate with internal teams to ensure resolution of customer issues related to personal loans. - Maintain records and documentation related to hardship assistance. - Act as a liaison between customers and the financial institution to facilitate smooth communication. - Ensure compliance with company policies and regulatory requirements in handling customer cases. - Support the Hardship Assistance Unit in Hyderabad with effective customer service management. - Requires strong interpersonal and communication skills to manage sensitive customer situations. - Focus on delivering empathetic and solution-oriented assistance to customers. - Likely involves coordination with multiple departments within the banking sector.Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
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