CUSTOMER EXECUTIVE

WE ARE HIRING!

CUSTOMER EXECUTIVE

Leading Cosmetic, Skin & Aesthetic Centre – Hyderabad

We are looking for a highly motivated, confident, professional and result-oriented Customer Executive to join a leading cosmetic, skin and aesthetic healthcare centre in Hyderabad.

We welcome candidates with proven experience in reputed cosmetic surgery clinics, dermatology centres, skin and hair clinics, and premium aesthetic healthcare centres.

The ideal candidate should have excellent communication skills, strong patient-handling abilities and the ability to convert enquiries into consultation appointments through effective counselling and consistent follow-ups.

KEY JOB RESPONSIBILITIES

Handle incoming and outgoing calls, WhatsApp enquiries and online leads professionally.

Understand patient needs and provide appropriate information about clinic services and treatments.

Counsel potential patients and guide them towards doctor consultations.

Convert enquiries into confirmed consultation appointments.

Follow up with interested patients regularly to improve appointment bookings and conversions.

Manage and maintain daily leads, patient enquiries and follow-up databases.

Coordinate doctor appointments, consultations and patient visits.

Explain treatment procedures, consultation processes and clinic services accurately.

Handle patient questions, concerns and objections with confidence and professionalism.

Maintain excellent patient relationships and deliver a premium customer experience.

Coordinate with doctors, the marketing team and clinic staff for smooth patient communication.

Prepare daily call reports, lead status updates and conversion reports.

Meet monthly appointment booking, follow-up and lead conversion targets.

CANDIDATE REQUIREMENTS

Previous experience in cosmetic surgery, dermatology, skin, hair or aesthetic clinics is highly preferred.

Candidates from reputed cosmetic and aesthetic centres in Hyderabad will have an added advantage.

Strong verbal communication skills in English, Telugu and Hindi.

Excellent patient counselling, convincing and negotiation skills.

Proven ability to handle high-volume enquiries and convert leads into appointments.

Good knowledge of customer relationship management (CRM) and lead management systems.

Ability to handle patient objections and follow up without losing potential leads.

Presentable, confident, disciplined and professionally groomed.

Strong interpersonal skills and a customer-first attitude.

Ability to work in a target-driven environment.

PREFERRED EXPERIENCE

Experience in premium cosmetic surgery or aesthetic healthcare centres.

Experience handling high-value treatment enquiries.

Knowledge of procedures related to plastic surgery, skin treatments, hair treatments and cosmetic procedures.

Previous experience in patient counselling, front office, telesales or healthcare business development.

SALARY & BENEFITS

Competitive salary based on experience and skill set.

Performance-based incentives for achieving targets.

Additional growth opportunities based on individual performance.

Professional working environment.

Opportunity to build a career in the growing cosmetic and aesthetic healthcare industry.

Job Location: Madhapur, Hyderabad.

Experience: Relevant experience in cosmetic, skin, hair or healthcare sectors preferred.

HOW TO APPLY?

Interested candidates can share their updated resume and contact details.

We are looking for professionals who can communicate confidently, handle patients with care and turn enquiries into successful consultations.

Apply Now and Take the Next Step in Your Career!