Front Office Manager

The Front office Manager is responsible for managing the overall operations of the front office department, ensuring smooth guest services, efficient room operations, high guest satisfaction and achievement of departmental revenue and service standards.

Manage and supervise the daily operations of the Front Office Reception.

Ensure efficient check-in and check-out procedures and a smooth guest arrival and departure experience.

Maintain high standards of guest service and handle guest complaints, requests and special requirements professionally.

Monitor room availability , room status, reservations, arrivals, departures and occupancy.

Coordinate closely with Housekeeping regarding room readiness, room status and VIP requirements.

Prepare staff duty rosters, shift schedules and allocate responsibilities effectively.

Ensure proper handling of Cash, Credit Cards, Billing, Refunds and other Financial transactions.

Ensure correct use of the Hotel's Property Management System (PMS).

Monitor grooming, discipline, attendance and professional conduct of Front Office Employees.

Prepare and submit daily , weekly and monthly departmental reports as required.