Receptionist / Front Office Executive

Job Description: Receptionist

Clinic: Shanti Physiotherapy Clinic

Position: Receptionist (Front Desk and Administration)

Reports to: Clinic Owner / Lead Physiotherapist

Employment type: Full-time

Working hours: Monday To Saturday 9 to 6

Salary: 17000

About the Role

Shanti Physiotherapy Clinic is looking for an organised, friendly receptionist to be the first point of contact for our patients. You will manage appointments for our two physiotherapists, follow up with patients to support their recovery, and handle billing and payments.

Key Responsibilities

Appointment Scheduling

1. Book, reschedule and cancel appointments by phone, WhatsApp and in person
2. Manage the daily schedule for both physiotherapists and avoid double-booking
3. Send appointment reminders to patients
4. Keep track of walk-ins, cancellations and no-shows and fill open slots where possible
5. Greet patients, check them in and keep waiting times short

Patient Follow-Up

1. Contact patients who miss sessions and help them rebook
2. Remind patients to complete their prescribed course of treatment
3. Check in after treatment plans end and book review visits as advised by the therapist
4. Keep patient records and contact details accurate and up to date
5. Handle patient queries politely and pass clinical questions to the physiotherapists

Billing and Payments

1. Prepare invoices and receipts for consultations and sessions
2. Collect payments (cash, UPI, card) and reconcile them at the end of each day
3. Explain charges and treatment packages to patients
4. Assist with insurance paperwork and claim documents where required
5. Maintain billing records and report daily collections to the owner

General Administration

1. Keep the reception area clean, welcoming and organised
2. Maintain patient files and respect patient confidentiality at all times
3. Track supplies and inform the owner when stock is low
4. Support the clinic team with other administrative tasks as needed

Requirements

1. Graduate or 12th pass with relevant experience (preferred: 1+ years in a clinic, hospital or front-desk role)
2. Good communication in English and [local language(s)]
3. Basic computer skills: MS Excel/Sheets, WhatsApp, email
4. Comfortable with billing, cash handling and basic accounting
5. Experience with clinic or appointment software is a plus

Skills and Qualities

1. Polite, patient and empathetic with people in pain or discomfort
2. Well organised, able to handle several tasks at once
3. Reliable, punctual and detail-oriented
4. Trustworthy with patient information and money
5. Proactive in following up rather than waiting to be asked

How to Apply

Whataspp your resume to +918790073465 with the subject line "Receptionist Application".