Sales Team Leader

Job Description: Telesales Team LeaderRole OverviewWe are looking for a high-energy, performance-driven Telesales Team Leader to join our fast-paced banking team. The Team Leader will be responsible for managing, motivating, and developing a team of telesales associates to achieve business targets while maintaining high standards of customer service, quality, and compliance.

The ideal candidate should have strong people-management skills, excellent communication abilities, and a proven track record in telesales, BPO, banking, or financial services.

• Key ResponsibilitiesTeam Management & LeadershipLead, manage, and motivate a team of telesales associates to achieve daily, weekly, and monthly business targets.
• Allocate leads and monitor team productivity, call volumes, conversions, and follow-ups.
• Conduct regular team huddles, performance reviews, and one-on-one coaching sessions.
• Maintain a high-energy and performance-oriented team environment.
• Identify individual team members' strengths and development areas and provide continuous coaching and support.
• Sales & Target AchievementDrive the team to achieve and exceed sales targets for banking products such as personal loans, credit cards, savings accounts, and other financial products.
• Monitor the sales funnel and ensure effective lead progression and timely follow-ups.
• Track team performance against key metrics such as calls, connected calls, conversions, revenue, and productivity.
• Identify opportunities for cross-selling and up-selling based on customer requirements.
• Take corrective actions and implement strategies to improve team conversion and productivity.
• Performance Monitoring & ReportingMonitor daily team performance and prepare regular productivity and sales reports.
• Analyze performance data to identify gaps, trends, and opportunities for improvement.
• Share performance updates and business insights with management.
• Ensure accurate CRM usage, including lead updates, call outcomes, customer information, and follow-up activities.
• Quality & ComplianceEnsure all customer interactions meet the organization's quality and service standards.
• Monitor calls and provide constructive feedback to improve sales pitch, communication, and customer handling.
• Ensure the team follows all applicable banking processes, policies, regulatory requirements, and compliance guidelines.
• Address customer escalations and support the team in resolving complex customer queries.
• Training & DevelopmentConduct product, process, and sales training for new and existing team members.
• Coach team members on objection handling, customer engagement, product pitching, and closing techniques.
• Conduct regular refresher training based on performance gaps and business requirements.
• Support new hires during the onboarding and nesting period.
• Required Qualifications & SkillsExperience2–5 years of experience in telesales, BPO, banking, financial services, or a related sales environment.
• Prior experience in a Team Leader/Supervisor role managing a telesales or outbound sales team is preferred.
• Experience handling sales targets and performance-driven teams is highly desirable.
• Leadership & CommunicationExcellent verbal and written communication skills.
• Strong people-management and team-motivation abilities.
• Ability to build rapport with team members and customers.
• Strong coaching, problem-solving, and conflict-resolution skills.
• Sales SkillsStrong understanding of telesales processes and sales funnel management.
• Ability to coach teams on pitching, objection handling, cross-selling, and closing.
• Target-oriented with a strong focus on productivity and conversion.
• Technical SkillsComfortable working with CRM systems, MS Excel, and basic computer applications.
• Ability to analyze sales and productivity reports and derive actionable insights.