Senior Manager – Service Sales (CFS)

Who we are? 

About Johnson Controls 

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.  

Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg

Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all

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What will you do?

Business Development

• Identify and target potential clients for AMC sales across multiple industry verticals.
• Develop and maintain a robust pipeline of prospects through networking, referrals, cold calling, and cross-selling activities.
• Collaborate with inside sales teams to build a strong sales funnel and drive opportunity conversion.
• Generate new business opportunities while expanding existing customer accounts.

Sales & Negotiation

• Prepare customized proposals, quotations, and commercial agreements based on customer requirements.
• Negotiate contract terms and close deals to achieve monthly, quarterly, and annual sales targets.
• Present and demonstrate IBMS AMC solutions and service offerings to prospective customers.
• Ensure accurate sales forecasting and pipeline management.

Client Relationship Management

• Build and maintain strong relationships with key customer stakeholders.
• Serve as the primary point of contact for AMC customers throughout the sales and onboarding process.
• Drive contract renewals and identify upselling and cross-selling opportunities.
• Ensure high customer satisfaction through proactive engagement and support.

Market Intelligence & Strategy

• Monitor industry trends, market developments, and competitor offerings.
• Analyze customer requirements and tailor AMC proposals to meet operational and commercial needs.
• Develop strategies to recover lost accounts and strengthen customer retention.
• Provide market insights and feedback to support business growth initiatives.

Collaboration & Execution

• Work closely with service delivery teams to ensure commitments made during the sales process are fulfilled.
• Coordinate with technical and operations teams to align AMC solutions with service capabilities.
• Support seamless customer onboarding and handover processes.
• Foster cross-functional collaboration to enhance service quality and customer experience.

What we look for?

• Bachelor's Degree in Engineering, Business Administration, Marketing, or a related discipline.
• 5-10 years of experience in B2B sales, AMC sales, facility management services, building management systems, or related service industries.
• Proven track record in business development, customer acquisition, and contract negotiations.
• Strong understanding of AMC business models, service contracts, and customer lifecycle management.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong analytical and problem-solving capabilities with a customer-centric mindset.
• Proficiency in CRM systems and sales reporting tools.

What we offer

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents.

Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.