Service Engineer

Service Engineer

Overview

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

We are seeking a highly motivated Microsoft Fabric Administrator with 2+ years of experience in enterprise platform administration, cloud operations, and production support to manage and support Microsoft's internal Microsoft Fabric platform environments.

This role is responsible for the end-to-end administration, operational management, governance, and reliability of Microsoft Fabric services used across Microsoft. The ideal candidate will have strong troubleshooting and operational skills, experience managing cloud-based data and analytics platforms, and a passion for driving platform excellence through automation, governance, and continuous improvement.

You will work closely with engineering teams, security and compliance organizations, business stakeholders, and the Microsoft Fabric Product Group (PG) to ensure a secure, reliable, scalable, and cost-effective platform experience. As part of Microsoft's Customer Zero strategy, you will help identify platform issues, influence product improvements, validate new capabilities by collaborating with product groups, and contribute to the future evolution of Microsoft Fabric.

This opportunity provides hands-on experience operating one of the largest and most complex Microsoft Fabric environments in the world while developing deep expertise in data, analytics, governance, automation, and AI-powered platforms.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

#MSD

#MSDJOBS

Responsibilities

• You will administer and manage Microsoft Fabric platform services, including tenant configurations, capacities, workspaces, OneLake resources, and governance controls to ensure a secure, scalable, and reliable platform.
• You will contribute to operational excellence by driving Incident, Request, Change, and Problem Management processes, ensuring service stability, reliability, and continuous improvement across the Fabric platform.
• You will work on proactive platform monitoring, alert management, service health analysis, capacity optimization, and operational readiness activities to maintain high availability and performance.
• You will collaborate with the Microsoft Fabric Product Group (PG), engineering teams, security partners, compliance stakeholders, and service owners to investigate platform issues, influence product improvements, and support Microsoft Customer Zero initiatives.
• You will design and implement automation, AI-powered, and agentic operational solutions for platform provisioning, governance enforcement, monitoring, reporting, incident triage, and lifecycle management using Fabric APIs, PowerShell, Copilot, and cloud-native technologies.

• You will contribute to platform governance, entitlement management, security posture, compliance requirements, and operational best practices to deliver secure, reliable, and cost-effective data and AI platform services for Microsoft employees.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 10+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience. 
• 7+ Years of Hands on experience in Service Engineering, Platform Administration, Cloud Operations, Site Reliability Engineering (SRE), or Technical Support Engineering, with a strong focus on platform reliability, operational excellence, and service governance.
• Hands-on experience with Microsoft Fabric, Power BI Administration, Azure Data Services, Azure Synapse Analytics, or similar enterprise-scale data and analytics platforms, including platform monitoring, capacity management, performance optimization, and operational reporting.
• Experience administering and supporting Microsoft Fabric platform services, including Capacities, Workspaces, OneLake, Lakehouse, Data Warehouse, Data Factory, and Real-Time Intelligence workloads.
• Experience managing production environments through Incident, Request, Change, and Problem Management processes, with strong troubleshooting and root cause analysis skills across platform, infrastructure, identity, networking, data, and service performance scenarios.
• Experience implementing platform governance, security, and compliance controls, including Microsoft Entra ID, RBAC, access governance, tenant administration, workspace security, and enterprise data protection practices.
• Experience developing automation and AI-powered operational solutions using PowerShell APIs, Copilot, or cloud-native technologies, with a proven ability to support deployments, migrations, platform lifecycle management, and cross-functional collaboration with engineering, security, compliance, and business stakeholders.

Preferred Qualifications:

• Multitenant operations experience: enforcing baselines, detecting drift, and remediating across many M365 tenants.
• Experience governing Microsoft 365 Copilot and Copilot Studio at scale: agent lifecycle, connector permissions, data access boundaries, and usage telemetry.
• Experience with Geneva, Kusto, or comparable telemetry and live site tooling.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.