Service Engineer

JOB DESCRIPTION

Service Engineer / Service Executive -MECHANICAL

Company: Sricent Drafts Pvt. Ltd.

Industry: Pharmaceutical Machinery Manufacturing

Established: 2006

Location: Hyderabad, Telangana

Employment Type: Full-Time

Salary: ₹20,000–₹35,000 per month, negotiable based on skills, experience, and capabilities.

Job Summary

We are looking for a proactive and customer-oriented Service Engineer / Service Executive to handle customer-site visits, installation, commissioning, troubleshooting, maintenance, and after-sales support for pharmaceutical machinery and associated equipment.

The candidate will be responsible for maintaining good customer relationships, resolving technical issues, identifying service requirements, generating new business enquiries, and coordinating with internal departments to ensure customer satisfaction.

We are looking for someone who enjoys travelling to customer locations, interacting with clients, solving technical problems, and developing business opportunities through customer relationships.

Key Responsibilities

1. Customer Site Visits & Service Support

• Visit customer sites to attend service calls, breakdowns, complaints, and technical issues.
• Perform inspection, troubleshooting, maintenance, and repair of pharmaceutical machinery and related equipment.
• Coordinate installation, commissioning, trials, and equipment performance checks as required.
• Ensure timely resolution of customer complaints and minimize equipment downtime.
• Prepare service reports after every site visit and maintain proper service records.

2. Customer Relationship Management

• Maintain regular communication with existing customers to understand their service requirements.
• Follow up on pending complaints, service requests, and customer feedback.
• Build strong relationships with maintenance, engineering, production, and purchase teams at customer locations.
• Provide technical assistance and ensure customer satisfaction.

3. New Enquiries & Business Development

• Identify opportunities for spare parts, retrofitting, equipment upgrades, annual maintenance contracts (AMCs), and additional machinery requirements.
• Collect new enquiries during customer visits and communicate them to the sales team.
• Identify potential customers and explore opportunities for new equipment sales.
• Follow up on service quotations, spare parts enquiries, and customer requirements.
• Support the sales team in developing business from existing customers and new prospects.

4. Technical Coordination & Documentation

• Coordinate with design, production, purchase, and sales departments to resolve technical issues.
• Understand equipment drawings, technical specifications, and customer requirements.
• Prepare service reports, visit reports, spare parts lists, and technical feedback.
• Maintain records of customer visits, complaints, pending actions, and future business opportunities.
• Provide feedback to the management team on recurring problems and product improvement requirements.

5. Planning & Reporting

• Plan customer visits based on service priorities and customer requirements.
• Submit daily or weekly reports covering site visits, service activities, customer feedback, and new enquiries.
• Track pending service complaints and ensure timely closure.
• Monitor customer satisfaction and identify opportunities to improve service efficiency.

Key Requirements

• Diploma / Production Engineering, or a related field.
• Experience: 1–5 years preferred in service, maintenance, installation, or customer support in the engineering or manufacturing industry.
• Knowledge of mechanical equipment, fabrication, machinery maintenance, and troubleshooting.
• Ability to read engineering drawings and understand equipment specifications.
• Good communication and customer-handling skills.
• Willingness to travel to customer locations, including outstation visits when required.
• Ability to work independently at customer sites and coordinate with internal teams.
• Basic proficiency in MS Office, email, and report preparation.
• A customer-focused attitude, problem-solving ability, and willingness to learn.

Preferred Experience

Candidates with experience in the following areas will be given preference:

• Pharmaceutical machinery and process equipment.
• Industrial equipment servicing and maintenance.
• Dust collectors, scrubbers, filtration systems, and associated equipment.
• Installation, commissioning, and troubleshooting of mechanical equipment.
• Spare parts sales, service quotations, AMC sales, and customer relationship management.

Important Expectations

We expect the candidate to:

• Be willing to travel and visit customer sites regularly.
• Take ownership of customer complaints until they are resolved.
• Communicate professionally with customers and internal teams.
• Identify new business opportunities during customer interactions.
• Maintain discipline in service reporting and follow-up.
• Represent the company professionally at customer locations.

Compensation & Career Growth

Salary Range: ₹20,000–₹35,000 per month, depending on the candidate's technical knowledge, experience, communication skills, and overall capability.

Candidates who demonstrate strong technical expertise, customer-handling skills, business development ability, and ownership of service activities will be rewarded appropriately.

Job Location

Hyderabad, Telangana, with travel to customer locations as required.

Who Should Apply?

We welcome candidates who are technically capable, enjoy interacting with customers, are comfortable travelling, and want to develop their careers in technical service, customer relationship management, and business development.