Social Media Specialist

Hiring: Senior Social Media Manager

Company: Point of House

Location: Hyderabad, Telangana

Employment Type: Full-time

Experience: 2 y

Salary: ₹25,000–₹30,000per month, depending on experience and capability

About Point of House

Point of House is a growing creative and digital marketing agency helping brands build their online presence through social media strategy, content creation, short-form videos, and digital storytelling.

We are building a structured, high-performance team that can manage multiple client accounts while consistently delivering creative, strategic, and measurable results.

We are looking for a Senior Social Media Manager who can take ownership of client accounts, manage creative teams, maintain strong client relationships, and ensure smooth day-to-day operations.

Role Overview

As a Senior Social Media Manager, you will be responsible for managing multiple client accounts from strategy to execution. You will work closely with writers, video editors, videographers, designers, and other team members to ensure every client receives high-quality work on time.

You must be proactive, organized, creative, commercially aware, and capable of working independently without requiring constant supervision.

We need someone who thinks like an account owner, operates like a project manager, and understands social media like a strategist.

Key Responsibilities

1. Social Media Strategy

• Develop monthly social media strategies and content calendars for multiple clients.
• Understand each client’s business, target audience, competitors, and brand positioning.
• Identify content opportunities, trending formats, and creative approaches relevant to each brand.
• Develop content pillars, campaign ideas, reel concepts, and engagement strategies.
• Use performance data to improve content quality and social media results.

2. Client Management

• Act as the primary point of contact for assigned client accounts.
• Conduct client meetings, collect briefs, understand requirements, and communicate progress.
• Manage feedback, revisions, approvals, and expectations professionally.
• Handle difficult conversations and resolve routine client issues independently.
• Identify dissatisfied clients and escalate significant risks before they become serious problems.
• Maintain strong client relationships and contribute to client retention.

3. Creative Team Management

• Coordinate the work of content writers, video editors, videographers, and designers.
• Convert client requirements into clear creative briefs and actionable tasks.
• Assign responsibilities, establish deadlines, and monitor progress.
• Ensure the team understands the objective, tone, format, and expected quality of every deliverable.
• Review scripts, captions, videos, and other content before sending them to clients.
• Identify bottlenecks, manage workload, and ensure that no important task is overlooked.

4. Project and Delivery Management

• Maintain monthly content calendars and production schedules for all assigned clients.
• Track every deliverable from briefing through production, approval, and publishing.
• Ensure content is delivered on schedule and follows the agreed scope of work.
• Coordinate shoots, revisions, approvals, and publishing schedules.
• Maintain organized project records, task boards, and client communication.
• Establish repeatable workflows that improve team productivity and reduce unnecessary revisions.

5. Performance Analysis and Reporting

• Monitor relevant metrics such as reach, engagement, watch time, retention, follower growth, and conversions where applicable.
• Prepare monthly performance reports with meaningful insights and recommendations.
• Identify high-performing and underperforming content and explain why.
• Recommend improvements based on audience behaviour, platform changes, and performance trends.
• Present results and future strategies to clients in a clear and professional manner.

6. Leadership and Initiative

• Take complete ownership of assigned accounts and their delivery.
• Anticipate problems and address them before they affect clients or deadlines.
• Bring new ideas, identify opportunities, and continuously improve existing processes.
• Help train junior team members and maintain consistent quality standards.
• Collaborate with the sales team during client onboarding and ensure a smooth handover from sales to delivery.
• Contribute to building scalable systems as Point of House grows its client portfolio.

Required Skills and Qualifications

• 3–6 years of experience in social media management, digital marketing, or a creative agency.
• Proven experience managing multiple client accounts simultaneously.
• Strong understanding of Instagram, Facebook, YouTube, and other relevant social platforms.
• Experience developing content strategies, calendars, and short-form video concepts.
• Strong client communication, presentation, and relationship management skills.
• Ability to manage creative teams and coordinate multiple projects.
• Excellent organizational skills and attention to detail.
• Familiarity with social media analytics, scheduling tools, and project management platforms.
• Ability to interpret performance data and translate insights into actionable strategies.
• Strong problem-solving skills and the ability to work independently.

What We Value Most

At Point of House, we value people who demonstrate:

• Ownership: You take responsibility for outcomes rather than waiting for instructions.
• Proactiveness: You identify what needs to happen next and take action.
• Accountability: You communicate early when something is at risk and follow through on commitments.
• Creative thinking: You continuously bring fresh ideas and thoughtful recommendations.
• Leadership: You coordinate people respectfully and help the team perform at its best.
• Professionalism: You handle client pressure, disagreements, and feedback calmly.
• Systems thinking: You build organized workflows instead of relying on memory and last-minute follow-ups.

What Success Looks Like

Within the first 90 days, the successful candidate should be able to:

• Independently manage their assigned client portfolio.
• Maintain accurate content calendars and predictable delivery schedules.
• Coordinate writers, editors, and videographers with minimal founder intervention.
• Improve the quality and consistency of client communication.
• Reduce missed deadlines, avoidable revisions, and production bottlenecks.
• Deliver useful monthly reports and strategic recommendations.
• Establish organized workflows that can be replicated as the agency grows.

Hiring Process

Shortlisted candidates will be evaluated through:

1. A portfolio review and discussion of previous client accounts.
2. A practical assignment covering content strategy, team coordination, and client communication.
3. A scenario-based interview focused on leadership, problem-solving, and accountability.
4. Reference checks for relevant previous experience.

How to Apply

Please send your CV and portfolio along with the following details:

• Total years of relevant experience.
• Number and types of client accounts managed simultaneously.
• Examples of social media accounts or campaigns you have managed.
• Your specific responsibilities and measurable results.
• Experience coordinating writers, editors, designers, or videographers.
• Current and expected salary.
• Notice period and earliest joining date.

We are looking for someone who wants to take ownership, build excellent work, lead people, and grow with Point of House.