Telecaller

Telecaller – Roles & Responsibilities1. Calling & Lead Management· Make outbound calls to new and existing leads.

· Follow up with leads generated through website, social media, advertisements, exhibitions, and dealer enquiries.

· Understand customer requirements and provide relevant product information.

· Maintain regular follow-ups until the lead is converted or closed.

· Handle inbound calls and respond to customer enquiries professionally.

2. Lead Qualification· Collect and verify customer details such as:

o Name

o Company/Shop name

o Mobile number

o Location

o Business type

o Product requirement

o Expected quantity

· Identify genuine prospects and prioritize high-potential leads.

· Forward qualified leads to the Sales Executive/Area Sales Manager.

3. Sales Support· Explain basic product features, specifications, pricing and availability as instructed.

· Generate interest in Power Tools, Spare Parts, Accessories and related products.

· Support the sales team by scheduling customer meetings and follow-ups.

· Follow up on quotations and pending enquiries.

4. Dealer & Customer Follow-up· Contact existing dealers/customers for:

o Repeat orders

o New product requirements

o Spare parts requirements

o Product enquiries

o Feedback

· Identify opportunities for new dealer/distributor appointments.

· Maintain good relationships with customers through regular communication.

   5. CRM & Reporting· Update every call and lead status in the CRM/lead management system.

· Maintain accurate records of:

o Calls made

o Calls connected

o Interested leads

o Follow-ups

o Appointments

o Converted leads

o Lost leads

· Submit daily/weekly calling reports to the reporting manager.

6. Customer Service· Handle basic customer complaints and enquiries politely.

· Coordinate with the Sales, Service, Accounts and Dispatch teams when required.

· Ensure customer issues are properly communicated and followed up.

7. Target & Performance· Achieve daily/monthly calling and lead-generation targets.

· Maintain good call quality and professional communication.

· Improve lead conversion through systematic follow-up.

· Meet assigned sales-support and appointment-generation targets.