Telesales Executive

We are seeking a professional and customer-focused Sales Associate to join our Lending team. This role involves

handling customer interactions over calls, explaining loan products, collecting required information, and

supporting customers throughout the loan appliction process.

The ideal candidate should be comfortable managing high call volumes, maintaining accurate records, and

ensuring a smooth and homely customer experience. This position requires strong communication skills,

convincing ability, attention to detail, and the capability to work in a target-driven environment.

Fluency in English and Hindi Must

Key Responsibilities

• Handle inbound and outbound calls related to loan products and services.

• Clearly explain loan details including eligibility, loan amount, tenure, interest rates, and process steps.

• Understand customer requirements and effectively communicate product benefits.

• Use strong convincing and negotiation skills to address concerns and encourage application completion.

• Collect customer information and ensure accurate data entry in the system.

• Guide customers on required documentation and application procedures.

• Follow up with customers to complete applications and resolve pending requirements.

• Address customer queries and provide timely updates on application status.

• Maintain accurate records of calls, customer interactions, and sales activities.

• Coordinate with internal teams to ensure smooth processing of loan applictions.

• Meet assigned daily and monthly performance targets.

• Ensure adherence to company policies and process guidelines.

Requirements

• Minimum high school diploma or equivalent qualification; graduation preferred.

• Prior experience in telecalling, telesales, customer service, or lending process is preferred.

• Strong verbal and written communication skills.

• Good convincing and persuasion skills.

• Good organizational and multitasking abilities.

• Basic computer proficiency and data entry skills.

• Ability to work both independently and as part of a team.

• Strong attention to detail and accuracy.

• Comfortable working in a target-driven and fast-paced environment.

Key Skills & Competencies

• EffecƟve Communication

• Convincing & Persuasion Skills

• Customer Handling Skills

• Basic Sales Orientation

• Time Management

• Attention to Detail

• Problem Solving

• Process Adherence

• Team Collaboration

What We Look For

A proactive individual who is responsible, dependable, and confident in communicating with customers. The

ideal candidate should demonstrate professionalism, paƟence, strong convincing ability, and the confidence to

handle customer conversations effectively while supporting business goal.

Work Schedule

• Working hours between 9:00 AM to 9:00 PM, based on assigned shift

• 9.5 working hours per day

• 6 working days per week

• Rotational weekly off