Logistics Executive

Job Overview

We are looking for a responsible and detail-oriented Logistics Executive to manage the complete order processing and courier coordination process. The candidate will be responsible for processing orders, managing courier channels, tracking shipments, coordinating with courier partners, and ensuring timely delivery while minimizing RTO and NDR cases.

Key Responsibilities

• Process and verify customer orders accurately before dispatch.
• Manage orders through courier/shipping panels such as Delhivery, XpressBees, Ecom Express, Pawanputra, and other logistics partners.
• Generate AWB/shipping labels and coordinate daily dispatches.
• Assign shipments to the appropriate courier channel based on operational requirements.
• Track orders from shipment creation to final delivery.
• Monitor Delivered, In-Transit, NDR, RTO and Returned shipments.
• Coordinate with courier partners regarding delayed, undelivered, damaged, or incorrectly routed shipments.
• Follow up on NDR orders and coordinate for re-attempts wherever possible.
• Monitor and reduce RTO percentage through timely action and coordination.
• Maintain accurate daily records of dispatched, delivered, RTO and pending orders.
• Prepare daily and weekly logistics reports for management.
• Coordinate with the Sales/Customer Support team regarding order status, customer confirmation, NDR and delivery issues.
• Manage courier panel activities, including shipment updates, tracking and necessary escalations.
• Monitor courier performance and identify delivery/RTO issues.
• Maintain proper documentation of shipments, courier bills, COD/prepaid details and related records.
• Coordinate courier wallet/recharge requirements and communicate billing-related issues to management.
• Ensure timely closure of pending shipments and unresolved courier cases.
• Perform other logistics and operational duties assigned by management.

Required Skills

• Good knowledge of courier/shipping panels and order processing.
• Basic understanding of AWB, COD, Prepaid, NDR, RTO and delivery processes.
• Good communication and coordination skills.
• Strong attention to detail and accuracy.
• Good knowledge of MS Excel/Google Sheets.
• Ability to manage multiple orders and courier channels simultaneously.
• Problem-solving and follow-up skills.
• Ability to work under deadlines and handle operational pressure.
• Prior experience in e-commerce logistics, courier operations, dispatch or order processing will be preferred.

Qualification & Experience

• Minimum 12th Pass / Graduate.
• 1–3 years of experience in logistics, courier operations, e-commerce order processing or a related field preferred.