Chat Support Representative

Job Description: Customer support in Chat Process

Company Overview

NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we deliver innovative solutions and exceptional value to our clients.

Role Summary

We are looking for a motivated and customer-focused Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site role where you will be responsible for delivering high-quality customer support and ensuring a positive customer experience.

Key Responsibilities

Respond to customer inquiries and concerns in a professional and empathetic manner

Resolve customer issues efficiently to maintain high satisfaction levels

Build and maintain strong, positive relationships with customers

Assist the team in enhancing customer service processes and quality

Manage multiple tasks effectively while maintaining accuracy and attention to detail

Required Qualifications

Excellent communication and interpersonal skills

Strong problem-solving and multitasking abilities

Patient, positive, and detail-oriented mindset

Previous customer service experience is an added advantage

Fluency in multiple languages is a plus

Minimum qualification: High school diploma or equivalent

Job location: Ahmedabad

Salary & Benefits

CTC: ₹26,000 – ₹38,000 per month (incentive upto 6000)

Night Shift Allowance: Additional compensation for hours worked beyond 40 per week

Perks & Facilities:

Complimentary meals during shifts

Cab facility available between 9:00 PM – 6:00 AM

Temporary accommodation provided for 5 days for relocated candidates

Travel tickets from your place to Ahmedabad.

Thanks & Regards,

HR Team