Customer Relationship Manager

Company: Arihant Group

Department: Customer Relationship Management (CRM)

Job Location: Durgapura, Jaipur, Rajasthan

Salary: ₹25,000 – ₹35,000 per month

Working Hours: 10:00 AM – 06:30 PM

Experience: 3–5 years in the Real Estate Industry

Qualification: Graduation Mandatory; MBA in Marketing, Sales, or Business Administration preferred.

1. Job ResponsibilitiesCustomer Relationship Management
2. 
   

• Manage customer queries, calls, follow-ups, and complaints.
• Maintain strong relationships with existing and prospective customers.
• Ensure timely responses and customer satisfaction.

1. Lead & Sales Coordination
2. 
   

• Coordinate with the Sales and Marketing teams regarding new leads and customer inquiries.
• Track lead status, site visits, bookings, and conversion progress.
• Follow up with customers regarding site visits, payments, documentation, and other requirements.

1. CRM Data & MIS Reporting
2. 
   

• Maintain accurate customer databases and update all activities in the CRM system.
• Prepare daily, weekly, and monthly MIS reports.
• Monitor pending follow-ups, lead status, customer complaints, and conversion records.
• Ensure all customer information is recorded accurately and on time.

1. Customer Documentation & Coordination
2. 
   

• Coordinate with Accounts, Sales, Legal, and Site teams for customer-related matters.
• Track booking forms, payment records, agreements, and other required documents.
• Assist in resolving customer issues related to payments, possession, and project updates.

1. Process Management & Performance
2. 
   

• Ensure timely follow-ups and closure of pending customer requests.
• Monitor customer feedback and identify areas for service improvement.
• Maintain CRM trackers, checklists, registers, and reports.
• Follow company SOPs and meet assigned KPIs and targets.
• Required Skills3–5 years of relevant real estate CRM experience.
• Good communication and customer-handling skills.
• Knowledge of CRM software, MS Excel, Google Sheets, and MIS reporting.
• Strong coordination, follow-up, and problem-solving abilities.
• Ability to manage multiple tasks and maintain accurate records.
• Experience with real estate sales, bookings, and post-sales customer service will be an advantage.

Interview RequirementsCandidates are requested to carry:

• Updated CV / Resume
• Graduation and other educational qualification documents
• MBA qualification documents, if applicable
• Relevant experience details

HR Contact: Abhishek Verma

Mobile: 9785404019

Location: Durgapura, Jaipur, Rajasthan

Interested candidates with relevant real estate experience are encouraged to apply.