Customer Service Coordinator
Ideal International IndustriesFixed
₹20,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹20,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 3 years
Basic EnglishJob highlights
Urgently hiring
27 applicants
Job Description
- Handle customer queries, complaints, and service requests.
- Record and update all customer complaints, service requests, and relevant details.
- Coordinate and align technicians for timely service visits based on customer requirements and location.
- Monitor each service request from complaint registration to final resolution.
- Follow up with technicians regarding visit schedules, technical updates, spare parts, and pending issues.
- Communicate with customers regarding service status, technician visits, and expected resolution timelines.
- Coordinate with the Sales, Service, Spare Parts, and Logistics teams to ensure smooth query resolution.
- Escalate critical, delayed, or recurring complaints to the concerned senior or service manager.
- Conduct follow-ups after service completion to confirm customer satisfaction and ensure complete issue resolution.
- Maintain accurate CRM records and prepare reports on open, pending, and resolved service requests.
Job role
Job requirements
About company
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The candidate should have completed Diploma degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Jaipur to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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