Field Collection Officer

Position Overview

As a Field Collection Officer, you will meet customers in person in your assigned area to resolve overdue loan accounts that earlier digital and tele-calling efforts could not close. You will handle a mix of products — personal loans, business loans, credit cards, and microfinance — working to a daily case list generated by our app, and reporting to the State Collections Manager for your region.

What You'll Do

• Visit customers at their residential or business addresses within your assigned territory.
• Work through the daily and monthly case list shared on the Jatayu app, following the suggested route and priority.
• Hold professional, respectful conversations with customers about their overdue amounts and repayment options.
• Negotiate realistic payment commitments and follow up consistently until the case is resolved.
• Collect payments strictly through authorised channels and issue valid receipts every time.
• Update every visit outcome, customer response, and collection in the app on the same day.
• Work within RBI fair practices guidelines on permitted visit timings, conduct, and borrower privacy.
• Coordinate with your State Collections Manager and share regular field updates on difficult cases.
• Build local knowledge of your area — routes, communities, and customer patterns — to improve conversion.

What You'll Bring

Must-Have

• 12th pass minimum; graduates preferred.
• Comfort with daily field work, travel, and face-to-face customer conversations.
• DRA certification, or willingness to complete the RBI-mandated DRA training after joining.
• Willingness to cover a 30-40 km radius within your assigned area each day.
• Good communication and convincing skills in the local language.
• A smartphone and the ability to use a mobile app for daily case updates.

Good-to-Have

• 1-3 years of field collections experience with a bank, NBFC, or collection agency.
• Exposure to specific buckets such as microfinance or NPA accounts.
• Working knowledge of RBI fair practices and recovery conduct norms.
• A two-wheeler with a valid driving licence.
• Familiarity with the Jaipur area and its local communities.

Logistics

• Employment Type: Full-time
• Job Function: Collections and Recovery
• Department: Field Collections
• Location: Jaipur, Rajasthan
• Work Mode: Field-based within an assigned territory
• Travel: Daily travel across your assigned area
• Reports To: State Collections Manager