Lead Generation / Qualification Agent

Hiring: CRM Executive

📍 Location: Vivek Vihar Metro Station

💼 Experience: 2–4 Years

About the RoleWe are looking for a highly organized and process-driven professional to manage CRM activities, support HR operations, monitor team performance, and ensure smooth day-to-day business operations.

Key Responsibilities

CRM Management

• Manage and maintain CRM software such as Leadrat or similar platforms.
• Ensure accurate lead allocation and tracking.
• Monitor lead status, follow-ups, and response times.
• Maintain accurate customer and lead databases.
• Track sales pipeline and conversion ratios.
• Coordinate with the sales team for timely lead follow-ups.
• Generate daily, weekly, and monthly CRM reports.
• Prepare dashboards and performance reports for management.
• Conduct regular CRM audits and ensure data accuracy.

HR & Operations

• Maintain employee records and HR documentation.
• Monitor attendance and team performance.
• Coordinate with different departments for smooth operations.
• Prepare performance and operational reports.
• Ensure proper implementation of company processes and policies.
• Key KPIs
• 100% Lead Assignment Accuracy
• 95%+ Daily CRM Update Compliance
• Lead Response Time below 15 minutes
• Weekly CRM Audit Completion
• 90%+ Sales Team Follow-up Compliance
• Requirements
• 2–4 years of experience in CRM management, HR operations, sales coordination, or business operations.
• Experience with Leadrat or similar CRM software is preferred.
• Good knowledge of MS Excel/Google Sheets and reporting.
• Excellent communication and coordination skills.
• Strong attention to detail and data accuracy.
• Ability to monitor team performance and ensure process compliance.
• Organized, responsible, and target-oriented approach.

📩 Interested candidates can share their CV at:

hr4braintech@gmail.com | 9587254540