Receptionist / Front Office Executive

Role Overview — Receptionist & Admin

PositionReceptionist & AdminDepartmentAdministrationReports ToLeadership / ManagementIndustryReal Estate DevelopmentLocationJaipur, RajasthanMandatory QualificationGraduate — Preferred QualificationCertification/coursework in office administration or MS Office — an added advantageExperience2–5 years in reception, admin, or front-office roles, with strong communication, MS Office, telephony handling, and a polite, client-facing manner.

Role Purpose

Responsible for managing the front desk and visitor experience, handling calls and courier operations, ensuring meeting room readiness, and providing office coordination and administrative support to keep day-to-day office operations running smoothly.

Key Responsibilities

• Manage the front desk and welcome visitors, ensuring a professional and positive experience.
• Handle incoming and outgoing calls, and route them to the appropriate person or department.
• Manage courier and mail handling — receiving, dispatching, and tracking.
• Ensure meeting rooms are ready, well-maintained, and available as per schedule.
• Coordinate day-to-day office administration and facility upkeep.
• Maintain administrative records, registers, and documentation.
• Monitor and manage office supplies and stationery inventory.
• Follow up with vendors for timely delivery of services and supplies.
• Support other departments with basic administrative and coordination tasks.
• Maintain a clean, organized, and presentable front office at all times.

Key Result Areas & Performance IndicatorsKRA AreaKPI / MeasureTargetWt.Visitor & Front Desk ManagementVisitor experience qualityPositive feedback, zero complaints20%Call & Communication HandlingCall handling accuracy and promptnessZero missed/misdirected calls15%Courier & Mail ManagementTimely receipt and dispatch100% tracked, zero loss15%Meeting Room ReadinessRoom readiness for scheduled meetingsReady 100% of the time15%Admin Records & DocumentationAccuracy and upkeep of recordsUp-to-date, error-free15%Supplies & Vendor CoordinationStock availability and vendor follow-upNo stock-outs, timely delivery10%Office Support & CoordinationResponsiveness to office needsPrompt, proactive support10%

Competencies We Are Looking For

• Strong verbal and written communication skills.
• Pleasant, professional, and client-facing attitude.
• Proficiency in MS Office (Word, Excel, Outlook) and telephony systems.
• Well organized with strong attention to detail.
• Ability to multitask and coordinate across departments.
• Reliable, punctual, and process-oriented.
• Collaborative team player with a service-oriented mindset.