Receptionist / Front Office Executive

Job Description – Receptionist | Front Office & Guest Service

Department: Front Office

Position: Receptionist / Front Office & Guest Service Executive

Location: Jaipur, Rajasthan

Employment Type: Full-time

About the Role

We are looking for a friendly, well-presented and service-oriented Front Office & Guest Service Executive to join the team at Stella 171. The candidate will be responsible for creating a warm and welcoming experience for guests while efficiently handling front desk and guest service operations.

Key Responsibilities

• Welcome and greet guests in a warm, professional and courteous manner.
• Handle check-in and check-out procedures efficiently.
• Manage guest reservations, room allocations and booking-related queries.
• Handle guest requests, enquiries and complaints professionally and promptly.
• Maintain accurate guest records and front office documentation.
• Coordinate with Housekeeping, F&B, Maintenance and other departments for smooth hotel operations.
• Assist guests with information regarding hotel facilities, services and local attractions.
• Handle telephone calls, emails and guest communications.
• Monitor guest satisfaction and ensure a high standard of service throughout the guest's stay.
• Coordinate luggage assistance and other guest services when required.
• Handle billing, payments and basic cashiering responsibilities as assigned.
• Maintain cleanliness, presentation and professional standards at the reception area.
• Ensure proper handover between shifts and communicate important guest requirements to the next shift.
• Follow hotel policies, SOPs and safety standards.

Candidate Profile

• Excellent communication and interpersonal skills.
• Pleasant personality with a professional and well-groomed appearance.
• Good command of English and Hindi; additional languages will be an advantage.
• Customer-service oriented with a positive and helpful attitude.
• Ability to handle guests calmly and professionally.
• Basic computer knowledge and familiarity with hotel/PMS software preferred.
• Previous experience in a hotel, boutique hotel or hospitality environment will be preferred.
• Freshers with the right attitude and communication skills may also be considered.

What We Look For

• Hospitality mindset
• Strong communication skills
• Professional grooming
• Attention to detail
• Teamwork and coordination
• Problem-solving ability
• Flexibility to work in shifts
• Genuine focus on guest satisfaction

Salary: As per experience and industry standards.

To Apply:

Interested candidates may share their CV along with current and expected salary.