Hospitality Manager

Key Responsibilities-

Team Management: Supervise on-site hospitality staff; support hiring, onboarding, training, duty rosters, attendance tracking and performance feedback.

Property Operations: Oversee daily operations across assigned properties, including guest coordination, reservation/check-in support, housekeeping, food service and routine property readiness.

Guest Experience: Respond to guest requests, feedback and complaints professionally and promptly; coordinate resolution and follow up to ensure guest satisfaction.

Cleanliness and Quality: Conduct regular inspections of guest rooms, bathrooms, kitchens, dining areas and common spaces; ensure cleanliness, presentation and service standards are consistently maintained.

Maintenance Coordination: Identify maintenance issues, raise and track service requests, coordinate with vendors and internal teams, and follow up until closure.

Inventory and Supplies: Monitor linen, housekeeping materials, bathroom amenities, food supplies and other consumables; maintain stock records and arrange replenishment with approval.

Food and Cost Control: Monitor meal planning and service, guest/staff consumption, food quality and wastage; maintain accurate daily expense and consumption records within approved budgets.

Safety and Compliance: Ensure adherence to hygiene, workplace safety, security, guest ID and documentation processes, and applicable company policies. Escalate incidents and risks promptly.

Reporting and Administration: Maintain accurate records for occupancy, staff attendance, inspections, maintenance, inventory, petty cash and guest feedback; submit updates and reports within deadlines.

Cross-functional Coordination: Coordinate with Operations, Reservations, HR, Accounts, vendors, landlords and client representatives to resolve issues and maintain service continuity.

Process Improvement: Follow standard operating procedures and recommend practical improvements that increase operational efficiency, cost control and guest satisfaction.

Culture and Conduct: Promote teamwork, professionalism and respectful conduct; complete required training, including POSH, Code of Conduct (COC), grooming and service standards.

Travel and Location Flexibility: Be willing to travel between assigned properties and support relocation or deployment to different locations based on business requirements.

Required Skills-

• Strong communication, interpersonal and customer-service skills.
• Leadership, team coordination and conflict-resolution abilities.
• Good organization, prioritization and multitasking skills.
• Attention to detail, practical problem-solving and accountability.
• Basic understanding of inventory control, expense tracking and budget discipline.
• Working proficiency in Google Workspace and/or Microsoft Office tools.
• Willingness to learn company systems, policies and service standards.
• Language Requirements: Fluency in English, Hindi, and the local language of the assigned location is mandatory.