Call Center Representative

Job Title: Call Center Representative

Company Name: Gajmukh Technologies Pvt Ltd

Location: Kolkata, West Bengal

About Us: Gajmukh Technologies is a leading lead generation company dedicated to providing exceptional customer service to our clients. We pride ourselves on fostering a positive and supportive work environment where employees can thrive and grow.

Job Description: We are currently seeking a motivated and enthusiastic Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, handling outbound calls to address their inquiries and resolve any issues they may have. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to multitask effectively.

Responsibilities:

• Manage large amounts ofoutbound calls in a timely manner
• Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives
• Keep accurate records of customer interactions and transactions
• Follow communication procedures, guidelines, and policies
• Meet personal/team qualitative and quantitative targets

Requirements:

• Proven customer support experience or experience as a call center representative
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or equivalent

Benefits:

• Competitive salary
• Comprehensive training program
• Opportunities for career advancement
• Fixed Sat and Sunday Off
• Friendly and supportive work environment
• PF and ESI

How to Apply:

If you’re interested in joining our team as a Call Center Representative, please submit your resume and cover letter to [email address]. In your cover letter, please include why you believe you’d be a great fit for this position and our company.

Gajmukh Technologies Pvt Ltd is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.