Customer Support Executive

Job Description – Customer Support Executive (Buyer & Seller)

SS Property is looking for a Customer Support Executive to manage incoming buyer and seller enquiries, understand their requirements, coordinate with the inventory and sales teams, and ensure smooth communication and follow-ups.

Key Responsibilities

Buyer Enquiry Management

1. Handle incoming calls from prospective property buyers.

2. Understand and qualify buyer requirements, including preferred location, budget, property configuration, property type and purchase timeline.

3. Record all buyer requirements accurately in the company’s Requirement Sheet.

4. Coordinate with the Inventory Team to identify suitable properties based on customer requirements.

5. Suggest relevant properties to prospective buyers and share property details.

6. Follow up with interested buyers and schedule property site visits.

7. Coordinate with the respective Sales Executives to ensure smooth site visit arrangements.

Seller Enquiry Management

1. Handle incoming calls from property owners interested in selling their properties.

2. Understand property details, including location, configuration, area, expected price and property condition.

3. Collect and record seller and property details in the company’s Inventory Sheet.

4. Follow up with property owners to collect pending information, photographs and other property-related details.

5. Coordinate with the Inventory Team for property verification and listing.

6. Maintain regular communication with property owners regarding their property listings.

7. Handle outbound calls to prospective property sellers whenever required.

General Responsibilities

1. Maintain accurate customer records and update enquiry status regularly.

2. Ensure timely follow-ups with both buyers and sellers.

3. Coordinate effectively with the Inventory Team and Sales Executives.

4. Maintain professional communication and a positive customer experience.

5. Prepare daily call and follow-up reports as assigned by management.

Candidate Requirements

* Good communication skills in English, Bengali and Hindi.

* Comfortable handling incoming and outgoing calls.

* Basic knowledge of MS Excel, Google Sheets and WhatsApp.

* Good listening, customer handling and follow-up skills.

* Freshers and experienced candidates can apply.

* Prior experience in customer support, telecalling or real estate will be an advantage.