Field Service Engineer (IT & Security System)

A leading infrastructure and IT services company requires a hands-on Field Service Engineer for IT hardware, structured cabling, networking and electronic security systems (CCTV, access control, attendance) across Kolkata and surrounding areas. This is a field-based role with immediate joining.

Field Service Engineer (IT & Security Systems)

Kolkata and surrounding areas (Howrah, Salt Lake,

Barrackpore, South 24 Parganas and adjoining districts)

Joining :- Immediate

IT / Projects In-charge

About the Role

The Field Service Engineer visits client sites every day to install, commission and repair IT and security equipment. A typical day covers desktop or laptop troubleshooting at one site, LAN cabling and RJ-45 crimping or I/O punching at another, and a CCTV or biometric device fault at a third.

The role suits a candidate who is comfortable with tools — crimping tool, punch-down tool, drill machine, ladder, multimeter — and who can close a complaint on the same visit instead of escalating it. Clear reporting after every call is as important as the repair itself.

Key Responsibilities

Desktop, laptop and peripherals

• Diagnose and repair desktops, laptops, all-in-ones and thin clients — hardware fault isolation, card-level part replacement, RAM, SSD/HDD, SMPS, display and keyboard issues
• Install and reinstall Windows, drivers and standard office applications; take data backup before any format
• Install and support printers, scanners, UPS and other peripherals

Networking and structured cabling

• Lay UTP/CAT6 and fibre cable — casing-capping, conduit, cable tray and ladder work
• RJ-45 crimping, I/O (keystone jack) punching, patch-panel punching and port numbering/labelling
• Drilling and clamping for cable routes, device mounting and conduit fixing
• Install and configure switches, routers, access points and Wi-Fi networks; VLAN and IP assignment as instructed
• Fault-find on LAN links using a LAN tester / cable tester and correct the physical layer problem

Surveillance — analogue and IP

• Install, align, focus and commission analogue (HD-CVI/AHD/TVI) and IP cameras, including PoE cabling
• Configure and maintain DVR, NVR and storage; set recording schedules, motion detection and retention
• Set up remote viewing on mobile and desktop; restore camera, hard disk and power faults
• Maintain surveillance uptime and report camera health site-wise

Access control, attendance and allied systems

• Install and commission biometric, RFID card and face-recognition readers, EM locks, magnetic locks, door closers, exit switches and emergency break-glass units
• Configure users, doors, shifts and enrolment on the access control / attendance software; generate and share attendance reports
• Install and support EPABX, intercom, IP phones, boom barriers, turnstiles and public address systems where deployed

Firewall, UTM and security devices

• Carry out basic firewall / UTM tasks under guidance — device installation, IP and interface configuration, user onboarding, VPN client setup, firmware updates and log checks
• Escalate policy-level and advanced configuration issues to the senior network team with proper observations

Reporting and discipline

• Submit a service report for every call — problem, action taken, parts used, status
• Maintain spares, tools and consumables issued; return defective parts
• Follow site safety norms while working at height, drilling or handling electrical points
• Maintain professional conduct and uniform at client premises

Mandatory Technical Skills

Hands-on working knowledge is required in the following — candidates will be tested practically:

• Computer hardware troubleshooting (desktop and laptop) and Windows OS installation
• Basic networking — IP addressing, subnet, DHCP, DNS, ping/tracert, switch and router basics
• RJ-45 crimping, I/O punching and patch-panel termination
• Cable laying, casing-capping/conduit work and drilling
• CCTV networking — analogue and IP camera installation, DVR/NVR configuration, remote view setup
• Use of hand tools: crimping tool, punch-down tool, drill machine, LAN tester, screwdriver set, multimeter

Preferred / Added Advantage

Not mandatory, but candidates with the following will be given preference:

• Fire alarm systems — conventional and addressable panels, smoke/heat detectors, hooters, manual call points: installation, loop wiring and basic fault clearing
• Public address and emergency announcement systems
• Exposure to OEM products such as Hikvision, Dahua, CP Plus, Matrix, eSSL, Sophos, Fortinet, Cisco or TP-Link
• Fibre splicing and OFC termination
• Vendor or OEM certification in hardware/networking (CCNA, CCTV or fire alarm training)
• Access control, biometric and attendance device installation and enrolment
• Firewall / UTM basics — device installation, user onboarding, VPN client setup