Front Office Executive

• Job Description: Front Office Executive
• Company: PNB MetLife India Insurance Co. Ltd.
• Role/Position: Front Office Executive / Front Desk Coordinator
• Department: Administration / Branch Operations
• Employment Type: Full-Time

## Role SummaryPNB MetLife is seeking a vibrant, organized, and customer-focused Front Office Executive to serve as the face of the branch. In this role, you will manage front-desk operations, welcome visitors, coordinate internal and external communications, and deliver seamless administrative support to maintain a professional, efficient, and welcoming branch environment.

• ## Key ResponsibilitiesFront Desk Management: Greet and welcome clients, policyholders, partners, and corporate visitors warmly, directing them to the appropriate personnel.
• Call & Mail Handling: Manage incoming and outgoing phone calls, emails, and courier correspondence professionally, routing messages accurately.
• Visitor & Security Logging: Maintain digital/physical visitor logs, issue entry passes, and ensure adherence to branch security protocols.
• Administrative Support: Assist the branch team with daily office administration, filing, documentation, and inventory tracking of office supplies.
• Internal Coordination: Act as a bridge between visiting customers, sales teams, and internal operational departments to resolve basic service requests.
• Report Generation: Prepare daily/weekly front office logs, visitor statistics, and basic operational reports using MS Office.
• ## Candidate RequirementsEducation: Graduate or 12th Pass from a recognized board/university.
• Experience: 0 to 2 years of experience in front office management, reception, customer service, or corporate administration (insurance/banking sector background is a strong plus). Freshers with strong communication skills are welcome to apply.
• Skills Required:
• Excellent verbal and written communication skills (fluency in local language and English).
• Good working knowledge of computers and MS Office (MS Word, Excel, Outlook).
• Pleasant, professional demeanor with a customer-first attitude.
• Strong organizational skills, multi-tasking abilities, and attention to detail.