Quality Analyst (Voice)
Teleminds InfotechFixed
₹16,000 - ₹18,000
Earning Potential
₹18,000
Fixed
₹16,000 - ₹18,000
Earning Potential
₹18,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
10 applicants
Benefits include: Overtime Pay, PF, Travel Allowance (TA), ESI (ESIC), One-way cab
Job Description
Main responsibilities
- Listen to recorded or live customer calls.
- Check communication skills, accuracy, professionalism, empathy, and adherence to scripts/processes.
- Identify errors such as incorrect information, compliance violations, or poor customer handling.
- Provide feedback and coaching to agents.
- Prepare quality reports and track agent/team performance.
- Identify recurring issues and suggest process improvements.
- Work with Team Leaders, Operations, and Training teams to improve call quality.
- Conduct calibration sessions to ensure QA scores are consistent.
- Shift Timings(6:00am to 3:00pm) {Monday to Saturday}
(8:00am to 5:00pm) {Monday to Saturday}
(3:00pm to12:00am){Monday to Saturday}
Cab facilities for Odd hours are available.
For applying please share your CV to hr.recruiter6@telemindsinfotech.com
or share cv to HR Priyadarshini @9123761574
Job role
Job requirements
About company
Similar jobs you can apply for
Accounts / FinanceFinancial Advisor
Dreamland ConsultancyWork from Office
Part TimeFull TimeAny experienceBasic EnglishDelivery Executive
Busybees Logistics Solutions Private Limited
Field JobPart TimeFull TimeAny experienceNo English Required
Logistics Coordinator
FR8 LogisticsWork from OfficeFull TimeMin. 6 monthsBasic English
Purchase Executive
Randstad India Private LimitedWork from OfficeFull TimeMin. 2 yearsGood (Intermediate / Advanced) EnglishDelivery Partner
Blinkit Private LimitedField JobPart TimeFull TimeAny experienceNo English RequiredCashier
Bhikharam ChandmalWork from OfficeFull TimeAny experienceNo English RequiredYou can expect a minimum salary of 16,000 INR and can go up to 18,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kolkata at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 24 Oct 2026. For more details, download apna app and find Full Time jobs in Kolkata . Through apna, you can find jobs in 64 cities across India. Join NOW!