Gtech Web Solutions Private Limited

Support Executive

Gtech Web Solutions Private Limited
Salt Lake City, Kolkata/Calcutta
₹15,000 - ₹20,000 monthly

Fixed

₹15,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

1 applicants

1 applicants

Job Description

Key Responsibilities

  1. Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
  2. Customer Retention: Maintain high FCR and ensure customer satisfaction.
  3. Upselling & Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.
  4. CRM & Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.


Qualification & Skills

  1. 1–2 years of experience in Voice Process, Technical Support, or Customer Care.
  2. Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell.
  3. Strong issue resolution and customer-handling skills.
  4. Excellent verbal communication in English, Hindi & Bengali.
  5. Minimum Qualification: Graduate.

Job role

Work location
Work locationSALT LAKE, DN Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year
Education
EducationGraduate
Skills
SkillsDomestic BPO, Voice Process
English level
English levelGood (Intermediate / Advanced) English
Regional language
Regional languageFluent in speaking Bengali
Age limit
Age limit18 - 35 years
Gender
GenderAny gender

About company

Name
NameGtech Web Solutions Private Limited
Address
AddressSALT LAKE, DN Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Job posted by Gtech Web Solutions Private Limited

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You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kolkata at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 30 Oct 2026. For more details, download apna app and find Full Time jobs in Kolkata . Through apna, you can find jobs in 64 cities across India. Join NOW!