Telecaller Outbound

Job Description – Outbound TelecallerLocation: Kolkata Centre, APTI PLUS Academy

Job OverviewWe are looking for an enthusiastic, confident and result-oriented Outbound Telecaller to connect with prospective students and parents, generate admission enquiries and promote our Civil Services preparation programmes. The candidate will be responsible for handling leads, conducting follow-ups and converting prospective enquiries into counselling appointments and admissions.

• Key ResponsibilitiesMake outbound calls to prospective students and parents from the leads generated through various marketing channels.
• Explain the institute's courses, programmes, features and admission process to prospective students.
• Understand students' requirements and provide relevant course information.
• Follow up regularly with interested candidates and maintain consistent communication.
• Generate walk-ins and schedule academic counselling sessions at the centre.
• Maintain and update lead details, call records and follow-up status in the CRM.
• Handle student queries professionally and ensure a positive communication experience.
• Coordinate with the admission counselling team for lead conversion.
• Achieve assigned daily, weekly and monthly calling and lead-conversion targets.
• Share regular calling reports and lead status updates with the reporting manager.
• Required Skills & CompetenciesExcellent verbal communication skills and a pleasant telephone manner.
• Confidence in speaking with students and parents.
• Good convincing, interpersonal and follow-up skills.
• Basic computer knowledge and familiarity with MS Excel/Google Sheets.
• Ability to handle objections and communicate persuasively.
• Target-oriented approach with a positive attitude.
• Good listening skills and the ability to understand prospective students' needs.
• Preferred Candidate ProfileCandidates with prior experience in outbound telecalling, educational counselling, lead generation or admission-related calling will be preferred.
• Experience in the education or coaching industry will be an added advantage.
• Should be energetic, disciplined, confident and comfortable working with calling targets.