Sales Coordinator

We are hiring a Sales Coordinator who will be responsible for contacting potential solar customers, understanding their requirements, qualifying leads, conducting systematic follow-ups and converting interested prospects into confirmed site visits for our solar survey team.

Important:Outbound calling / cold calling to potential customers will be a core part of this role.

However, this is not primarily a final sales-closing role.

The Inside Sales Coordinator will be primarily responsible for moving the customer through:

Lead → Contact → Qualification → Follow-Up → Confirmed Site Visit → Completed Site Visit

After the site visit, our survey, technical and sales teams will take the customer forward.

Primary KPI The candidate's main performance metric will be:

Qualified Site Visits Successfully Generated & CompletedPerformance will not be judged only by the number of calls made.

We are looking for quality customer conversations that result in genuine site-survey opportunities.

Additional performance parameters will include:

• Number of qualified site visits generated
• Site-visit completion percentage
• Customer follow-up consistency
• Appointment confirmation rate
• Lead qualification quality
• Customer communication
• ERP data management
• Accuracy of lead records
• Response time on assigned leads
• Professional coordination with the survey and operations teams
• Key ResponsibilitiesConduct outbound calls and cold calls to potential solar customers.
• Contact and follow up with company-generated and assigned leads.
• Understand the customer's basic electricity consumption, property type and solar requirements.
• Explain the purpose and benefits of a solar site survey.
• Develop customer interest and professionally encourage customers to schedule a site visit.
• Handle basic customer questions and objections.
• Schedule appointments between customers and the solar survey team.
• Reconfirm appointments before sending the survey team.
• Coordinate with surveyors regarding customer location, timing and requirements.
• Follow up consistently with customers who are interested but not immediately ready for a site visit.
• Maintain all customer and lead information accurately in the company's ERP system.
• Maintain required reports using Microsoft Excel / Google Sheets.
• Update the status of every assigned lead systematically.
• Ensure that potential company leads are not lost because of delayed or inadequate follow-up.
• Communicate customer feedback, common objections and market responses to management.
• Coordinate with the operations, sales and survey teams whenever required.
• Maintain complete confidentiality of company leads and customer information.