Telecalling Executive

Job Summary:

We are looking for a Telecalling Executive to manage debt collection and recovery processes by contacting customers through calls and follow-ups. The candidate will be responsible for reminding customers about pending payments, negotiating repayment plans, and maintaining professional communication while ensuring compliance with company policies.

Key Responsibilities:

• Contact customers via phone calls regarding overdue payments and outstanding dues.
• Follow up with customers regularly for payment commitments and recovery updates.
• Explain payment options, due dates, penalties, and settlement plans to customers.
• Negotiate repayment schedules as per company guidelines.
• Maintain accurate records of customer conversations, payment status, and follow-up actions in CRM/software.
• Handle customer queries related to loan repayment or outstanding balances.
• Escalate difficult or unresolved cases to senior management/team leader.
• Achieve assigned monthly recovery and collection targets.
• Ensure all calls and collection activities comply with legal and company policies.

Required Skills & Qualifications:

• Minimum qualification: Graduate / Undergraduate (depending on company requirement).
• Good communication skills in Hindi and English (regional language is a plus).
• Basic computer knowledge and familiarity with MS Excel/CRM tools.
• Strong negotiation and convincing skills.
• Ability to handle pressure and meet targets.
• Prior experience in telecalling, collections, customer service, or recovery preferred.

Experience:

• Fresher or 0–3 years of experience in debt collection/recovery/telecalling.

Salary:

• As per industry standards + Incentives based on recovery performance.