Front Office Manager

Job Title: Front Office & Marketing Manager

Location: Hotel The Taksonz, Ludhiana

Reports To: Managing Director

Job OverviewWe are hiring a dynamic Front Office Manager with an MBA and a solid background in guest relations and hospitality marketing. You will oversee front desk operations while actively driving marketing strategies, OTA management, and direct bookings to maximize occupancy and revenue.

• Key Responsibilities Front Desk Operations: Lead front office staff, enforce service SOPs, manage guest check-in/out, and maintain high standards of hospitality.
• Guest Relations: Handle guest inquiries, resolve complaints effectively, and manage online reviews across Google, TripAdvisor, and OTAs to boost ratings.
• Hospitality Marketing & Sales: Implement targeted marketing campaigns, manage OTA channels, partner with corporate clients, and drive direct room bookings.
• Revenue & Reporting: Analyze occupancy trends and market data to optimize pricing (ADR/RevPAR) and deliver weekly performance reports.
• Requirements Education: MBA (Marketing / Hospitality / Business Management).
• Experience: 3–5+ years in front office leadership with hands-on marketing and guest relations experience.
• Key Skills:
• Proficiency in Hotel PMS software.
• Strong expertise in OTA management, local corporate networking, and digital marketing.
• Excellent leadership, communication, and conflict-resolution skills.
• Key Performance Indicators (KPIs)
• Guest satisfaction ratings and review scores.
• Direct booking growth, ADR, and RevPAR targets.
• Front desk operational efficiency and staff retention.