Receptionist Cum Telecaller

Key Responsibilities

• Attend and manage incoming calls, client inquiries, and front-desk activities professionally.
• Handle leads generated through online advertisements, social media, and marketing campaigns.
• Understand clients’ requirements and provide accurate information about our hair replacement services, wigs, hair toppers, hair extensions, and other related services.
• Follow up with potential clients, maintain regular communication, and convert inquiries into confirmed appointments and bookings.
• Maintain a polite, patient, attentive, and professional approach while communicating with clients.
• Maintain records of leads, client inquiries, appointments, and follow-ups.
• Assist with basic reception and administrative tasks whenever required.
• Create short videos and reels showcasing our hair replacement services, hair transformations, styling work, and other in-house activities for social media and promotional purposes.
• Assist in capturing photos and videos of our work, including hair replacement procedures, styling, and client transformations, while maintaining client privacy and consent.
• Coordinate with the team to showcase our services and craftsmanship through engaging visual content.
• Performance-based incentives will be provided for successfully converting leads into confirmed appointments or bookings.

Preferred Skills & Qualities

• Good communication and interpersonal skills.
• Patience, confidence, attentiveness, and a professional attitude.
• Basic knowledge of smartphones, video recording, and social media content creation.
• Familiarity with Instagram Reels and basic video editing will be an added advantage.
• Basic knowledge of salon work, hair styling, wigs, hair extensions, or hair replacement services will be preferred.
• A willingness to learn about our services and understand the work we do.
• Ability to communicate comfortably with clients and help create a positive customer experience.