Inbound Customer Service Advisor

We’re Hiring: Inbound Customer Service Agents!

Location: Mangalore

Employment Type: Full-Time

Shift: Rotational night shifts

Requirements:

✅ Strong English communication skills

✅ Good customer service and problem-solving abilities

✅ Basic computer and data-entry skills

✅ Bachelor’s degree/Diploma or equivalent experience

✅ Customer support experience preferred

Role : Handle inbound customer calls, resolve queries, and provide excellent customer service.

Key Responsibilities:

·      Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.

·      Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.

·      Demonstrate active listening and adapt communication style based on the customer’s tone, cultural context, and emotional state.

·      Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.

·      Maintain effective call control, ensuring smooth transitions and proper call direction.

·      Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry.

·      Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages.

·      Accurately set up or act on cases as needed, following company guidelines and compliance rules.