Customer Care Executive

We are looking for a Customer Care Executive for our imitation jewellery e-commerce brand. The candidate will be responsible for handling customer queries, order-related concerns, and providing a smooth customer experience across calls, WhatsApp, and other support channels.

• Job ResponsibilitiesHandle customer queries through calls, WhatsApp, chat, and email
• Assist customers with order status, delivery updates, product-related queries, exchanges, returns, and cancellations
• Coordinate with the internal team regarding delayed, missing, or incorrect orders
• Follow up with customers for pending issues and ensure proper resolution
• Handle customer complaints professionally and politely
• Help customers with basic website/order placement issues
• Maintain records of customer queries, complaints, and resolutions
• Coordinate with courier/logistics teams for delivery-related issues when required
• Provide product information related to jewellery, offers, availability, and order details
• Maintain a positive and helpful customer experience
• Follow up on COD orders/order confirmations when required
• RequirementsGood communication skills in Hindi and English
• Basic written English is required
• Comfortable speaking with customers over calls
• Basic knowledge of WhatsApp, Excel/Google Sheets, and computers
• Patient, polite, and solution-oriented approach
• Ability to handle multiple customer queries efficiently
• Previous experience in customer support, e-commerce, jewellery, fashion, or retail will be preferred
• Freshers with good communication skills can also apply

Job DetailsProfile: Customer Care Executive

Industry: E-commerce / Imitation Jewellery

Salary: ₹15,000 – ₹18,000 per month

Working Days: Monday to Saturday

Employment Type: Full-time

We are looking for someone who can communicate confidently with customers, take ownership of customer issues, and ensure every query is handled properly from start to resolution.