Senior Telesales Officer

Position: Telesales Officer – Insurance Sales

Department: Sales / Business Development

Designation: Telesales Officer

Industry: Insurance

Employment Type: Full-Time

Experience: 0–3 Years (Freshers can also apply)

Job Location: Mira Road, Mumbai 401107

Reporting To: Team Leader / Sales Manager

Job Summary:-

We are looking for enthusiastic and target-oriented Telesales Officers to join our Insurance Sales team. The candidate will be responsible for generating insurance business through outbound and inbound calls, explaining insurance products, understanding customer requirements, converting leads into sales, and achieving assigned business targets.

1. Key Roles & Responsibilities :- Make outbound calls to prospective customers from the provided database and generate insurance business.
2. Explain insurance products, benefits, features, coverage, exclusions, and premium details to customers.
3. Understand customer requirements and recommend suitable insurance plans.
4. Generate leads and convert prospects into successful policy sales.
5. Follow up with interested customers to close pending sales opportunities.
6. Achieve daily, weekly, and monthly sales targets.
7. Maintain accurate customer information, call records, and sales updates in CRM.
8. Handle customer queries, objections, and concerns professionally.
9. Coordinate with the operations and backend teams for policy issuance and documentation.
10. Ensure compliance with company policies, insurance regulations, and ethical sales practices.
11. Maintain customer relationships and explore cross-selling and renewal opportunities.
12. Deliver a positive customer experience throughout the sales process.

• Required Skills & Competencies Excellent verbal communication and convincing skills.
• Strong sales and negotiation abilities.
• Good listening and customer-handling skills.
• Ability to handle objections and close sales.
• Target-oriented and self-motivated approach.
• Basic computer knowledge and CRM handling.
• Knowledge of insurance products is an added advantage.
• Ability to work in a fast-paced sales environment.

Educational QualificationMinimum 12th Pass / Graduate preferred.

• Freshers and experienced candidates can apply.
• Prior experience in telesales, BPO, banking, financial services, or insurance sales